Client Care Representative (Evening Shifts) - AEC Woolloongabba at Greencross Pet Wellness Company

Greenslopes, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Compassion, Understanding, Empathy, Calm Under Pressure, Initiative, Organisation, Multitasking, Decision Making, Prioritisation, Customer Service, Veterinary Reception, Veterinary Nursing, Emotional Resilience, Passion For Animals

Industry

Retail

Description

Company Description AEC Woolloongabba is looking for an evening Client Care Representative: Part Time or Casual hours available Based in Stones Corner, Brisbane Penalty rates apply for overtime and any after-hours work Are you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team. As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence (latest finish 12:00AM/midnight). As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners. No two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team: Personal Competencies: Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their owners Able to stay calm under pressure in a fast-paced environment Able to show initiative and forward planning when working in a wider team Organisation and multitasking skills when tackling a list of tasks each day Confidence working alone and during evenings Confidence with decision making Ability to manage multiple competing priorities – you’ll be attending to both Greencross GP Clinic clients and Animal Emergency Clients About You: You’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting. To be successful in this role, you will have: 2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also considered Strong initiative and ability to prioritise tasks in a busy environment Excellent communication skills – both verbal and written A reliable, positive, and proactive attitude A natural ability to stay calm and empathetic, even under pressure A passion for animals and delivering outstanding customer service Benefits of a career with the Greencross Pet Wellness Company: Discounts across the Greencross network including Petbarn stores and Greencross Vets Career growth and development opportunities Achieve work-life balance with a variety of shift across a 24/7 roster Access to novated leasing, workplace benefits program and health insurance corporate rates Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family Be part of a company with a commitment to giving back to the community through the Petbarn Foundation Apply Now!

Responsibilities

As a Client Care Representative, you will be the first point of contact at the front desk of a busy veterinary clinic, handling a high volume of phone calls from concerned pet owners. You will work with a dedicated team to provide the highest standard of care to furry patients.