Client Care Representative at Handyman Connection of Matthews, NC

Esquimalt, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

25.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Administration, Communication Skills, Microsoft Outlook, Microsoft Excel, Microsoft Word, CRM Systems, Independent Judgment, Problem Solving, Project Coordination, Scheduling, Billing, Fast-Paced Environment, Initiative, Maturity, Home Improvement

Industry

Description

Benefits: Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly. We’re seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you’re someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we’d love to meet you. What We Offer $23.00–$25.00/hour starting wage (depending on experience) Monday–Friday, traditional business hours Small, professional office with a family-friendly atmosphere Comprehensive training and ongoing support Benefits after the probationary period Business-casual environment Key Responsibilities Deliver exceptional, friendly customer service Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable Coordinate schedules, manage job tracking, and support staff and customers Handle billing, follow-ups, communication, and project coordination Manage multiple priorities in a fast-paced setting See small projects through from intake to completion Qualifications 3–5 years experience in customer service, office administration, or call-centre environments (required) Strong verbal and written communication skills Confident with Microsoft Outlook, Excel, Word, and CRM systems Positive, professional, people-oriented personality Strong independent judgment, ability to resolve issues without escalation Experience in home improvement or trades (asset, not required) If you’re looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Victoria.

Responsibilities

Deliver exceptional customer service and manage day-to-day office operations. Coordinate schedules, handle billing, and support staff and customers in a fast-paced environment.