Client Care Representative at LifeWorks

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Discretion, Organisational Skills, Attention To Detail, Continuous Learning, Customer Service, Contact Centre, Customer Management Systems, Problem Solving

Industry

Wellness and Fitness Services

Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support. This position involves managing service requests, providing accurate and timely information, and ensuring a seamless client experience while upholding the organisation's values. The role also includes maintaining compliance with internal policies, procedures, and quality standards. Key Accountabilities: Assist clients with scheduling mental health and wellbeing appointments and providing information about our services as appropriate. Deliver information in a timely, courteous, and professional manner and with empathy. Maintain a comprehensive understanding of services Champion and consistently apply organisational values when interacting with clients, associates, internal staff, and team members. Complete allocated tasks and projects as assigned by the team leader with accuracy and within required timeframes. Ensure proficient use of all relevant systems and tools to support client and organisational needs. Address and resolve client complaints and issues in accordance with system guidelines and continual improvement processes. Key Attributes: Strong interpersonal and communication skills. Ability to handle sensitive and confidential information with discretion. High level of organisational skills and attention to detail. Commitment to continuous learning and professional development. Qualifications and Experience: Previous experience in a contact centre or customer service role is highly desirable. Familiarity with health and wellbeing services is advantageous. Proficiency in using customer management systems and technology. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

Responsibilities

The Contact Centre Team Member will manage service requests, provide accurate and timely information regarding health and wellbeing support, and ensure a seamless client experience while upholding organizational values. Key duties include assisting clients with scheduling appointments, resolving complaints, and maintaining proficiency with all relevant systems and tools.