Client Care Representative at One Hour Heating & Air Conditioning

Virginia Beach, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Organizational Abilities, Problem Solving, Empathy, Attention to Detail, Flexibility

Industry

Consumer Services

Description

Description Are you ready to make every call count? Here at One Hour Heating & Air Conditioning, customer care isn’t just what we do, it’s who we are. We’re looking for a Client Care Representative who can bring calm, clarity, and confidence to every customer interaction. When homeowners call, they’re often dealing with something stressful. They don’t want an automated system; they want you: a real person who listens, understands, and takes action. What you'll do Be the first point of contact for customers; answer inbound calls with professionalism, empathy, and urgency. Keep our CRM system accurate and up to date with customer information and service details. Coordinate with our technicians to ensure appointments, updates, and notes flow smoothly. Respond to chats and emails, helping customers with scheduling, service questions, or follow-ups. Jump in where needed to support the team and keep things running smoothly. What's in it for you? Health & Wellness: Up to 90% employer-paid Medical, Dental, and Vision coverage. Financial Security: 401(k) with company match. Time to Recharge: Paid holidays, accrued PTO, and even your birthday off. Perks & Discounts: Savings on services for you and your family. Career Growth: Paid training, development opportunities, and a leadership team that’s invested in your success. Requirements Experience in customer service or call center environments (home services experience is a plus). Excellent communication skills; friendly, clear, and confident on the phone. Strong multitasking and organizational abilities with a sharp eye for detail. A positive, solution-focused attitude, you take pride in turning problems into resolutions. Flexibility to work evenings, weekends, and holidays as needed. Why you'll love it here You’ll be part of a tight-knit team that celebrates wins, supports each other, and takes pride in doing work that matters. Every call you take helps someone get their home back to comfortable, and that makes a real difference. If you’re ready to grow your career with a company that values service, integrity, and teamwork, apply today and join our people-first team in Virginia Beach.

Responsibilities

Be the first point of contact for customers, answering inbound calls with professionalism and empathy. Coordinate with technicians to ensure smooth appointment scheduling and customer service.