Client Care Services Assistant at University of Edinburgh

Easter Howgate, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

25804.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Client Care, Appointment Booking, Administrative Support, Telephone Handling, Email Management, Paperwork Management, Scanning

Industry

Higher Education

Description

UE03: £24,729 - £25,804 per annum, pro rata. CMVM / R(D)SVS Hospital for Small Animals. Part Time - 7 hours per weekSunday 9am-5pm. Fixed term contract - 6 months. Unlocking your career. Be part of something bigger. Make a meaningful impact Join the University of Edinburgh and you’ll be making a difference to everything around you. Be part of something bigger — where you’ll do meaningful work, grow and progress, be rewarded and recognised, and benefit from our strong commitment to your wellbeing. There are so many reasons to join us.  Professional Services The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms. We are looking for a confident outgoing individual with excellent communication skills and attention to detail. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care from the moment our clients contact the veterinary clinics. The Opportunity This is a varied and interesting post, responsibilities include – assisting new clients in their referral journey, booking appointments for clinical services, dealing with telephone and email queries from clients and referring veterinary surgeons, managing paperwork, scanning and ensuring a tidy and professional appearance in areas of responsibility, which will ensure the provision of gold standard customer care. People have always been at the heart of our work. As part of the University, you are a part of our community. We are looking for people with drive, determination, and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful/personalised flexibility for you. A career with us has a range of other benefits that can be tailored to your lifestyle: * Good salary/pay rates * Excellent benefits and support * Variety every day This post is 7 hours per week, Sunday 9am-5pm. View the full job description [https://uoe.sharepoint.com/:w:/s/jobdescriptionlibrary/IQC2N94A_gSGT6qx0O0YwlQEAbMQYCHwi-IjpUZuNkyqWgc](opens in a new browser tab) As a valued member of our team, you can expect: * An exciting, positive, creative, challenging and rewarding place to work. * To be part of a diverse and vibrant international community. * Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page [https://www.ed.ac.uk/human-resources/pay-reward/staff-benefits] (opens in a new tab) and use our reward calculator to discover the value of your pay and benefits. Championing equality, diversity, and inclusion The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. We welcome applications from all qualified candidates. This role would particularly suit a Veterinary Student. Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages [https://www.ed.ac.uk/human-resources/demonstrating-rtw] (opens new browser tab) The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK. How to apply Please include the following documents in your application: - CV - Cover letter Key dates to note The closing date for applications is 25 May 2026. Unless stated otherwise the closing time for applications is 11:59pm UK time. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. #LI-DNI As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally. The Royal (Dick) School of Veterinary Studies [https://www.ed.ac.uk/vet/about/what-we-do](https://vet.ed.ac.uk/about/what-we-do [https://vet.ed.ac.uk/about/what-we-do]) (opens in a new browser tab) is a one-of-a-kind centre of excellence in clinical activity, teaching and research. Our purpose-built campus, set against the Pentland Hills Regional Park, is home to over 800 staff and a thriving student communit [https://vet.ed.ac.uk/education]y [https://vet.ed.ac.uk/education] (https://vet.ed.ac.uk/education [https://vet.ed.ac.uk/education]) (opens in a new browser tab). The School comprises the Roslin Institute, three veterinary hospitals, a pathology unit, innovation centre and a range of research centres and services. We represent one of the largest concentrations of animal science expertise in Europe, impacting local, regional, national and international communities in terms of economic growth, the provision of clinical services and the advancement of scientific knowledge. Education The School is widely accredited, enabling our graduates to practise across the globe. We are ranked among the best vet schools in the UK and internationally, evidencing our leadership in veterinary education, research and clinical practice. The Roslin Institute collaborates closely in delivering research-led teaching to undergraduate veterinary students, and promoting clinical veterinary research and translation. The School’s position as part of the College of Medicine & Veterinary Medicine enables the translation of expertise and knowledge into human health and vice-versa. Research Impact In a joint submission to the latest UK Research Excellence Framework exercise, research at the School and Scotland’s Rural College (SRUC) ranked number one in the UK for agriculture, food and veterinary sciences by combining ratings for each institution. The research environment was rated 100 per cent world leading or internationally excellent, as was the impact of our research on society. Community The School holds Athena SWAN Silver, and the Roslin Institute Gold. The campus is home to a thriving and diverse community of staff and students, with access to facilities including allotments, cycle facilities, fitness trails, restaurants and a gym.

Responsibilities

The role involves assisting new clients with their referral journey and booking appointments for clinical services. Responsibilities also include managing telephone and email queries, handling paperwork, and maintaining a professional environment.