Client Care Specialist - Administration

at  Somerville Auto Group

CLIENT CARE SPECIALIST - ADMINISTRATION

Are you looking to build your career in a soaring market? Are you passionate about improving business process management, driven for results, and looking for career growth and development? If so, we’d love to speak with you!
Join our growing, forward-thinking team! Over the last 60 years, Zeemac has established a reputation in commercial fleet services for our people, leading technology, financial services, and diverse partner network. Reporting to the Director Client Services & Operations, you will be responsible for providing client service and support to clients and internal peers. This is a fantastic opportunity to build your career in Client Services and Operations, while working alongside an incredible team in an industry that’s rapidly evolving with the emergence of electric vehicles!
As a Client Care Specialist, you possess a strong track record for delivering an exceptionally high level of enthusiastic customer service. You are a highly motivated and organized self-starter with an eye for detail, able to support our Customers and Account Executives alike. Your immense professional conduct and outstanding customer service drives you in everything that you do. When people have questions; you have the answers.

EVEN IF YOU DO NOT HAVE PREVIOUS EXPERIENCE IN THE VEHICLE SALES & LEASING INDUSTRY, BUT HAVE THE DRIVE AND COMMITMENT TO LEARN AND DEVELOP, YOU CAN LET YOUR CAREER FLOURISH HERE!

The right candidate will demonstrate that they have the ability to consistently meet goals through hard-work and resiliency. They are likable and their personality is founded on strong emotional intelligence. With a bright and curious mind, they are likely to build to “expert” status.

A bit of what you’ll be doing?

• Maintaining CRM records, quotes and contact information.
• File preparation for new leases, extensions, assignments, security agreements.
• Reaching out to clients regarding regularly scheduled communication touchpoints and follow ups including Lease Maturity Letters.
• Reviewing vehicle contracts and ensuring department files are complete and properly prepared.
• Responding to general client inquiries by phone, email or in-person and re-directs or escalates queries as required.
• Providing administrative support to Account Executives and Sales Director.
• Front desk reception and administration support.

A typical day:

• Answering incoming calls, handling customer inquiries and assisting walk-in guests.
• Assisting assigned Account Executives (and other AE as needed) with Administration requirements.
• Following up with clients regarding communication touch points including lease maturity letters.
• Assist with Delivery Board tracking and coordinating deliveries.
• Processing all lease file documentation in preparation for new leases, extensions, assignments and security agreements.
• E-filing of all documents
• Final review of file before going to accounting
• Confirming insurance coverage on all vehicle deliveries.
• Ensure and support payment and required documents are received.
• Processing credit card transactions as requested by Account Executives and Managers.
• Ensuring that processing of renewal letters and welcome letters are completed as required.
• Other projects as requested by management.

• Maintaining CRM records, quotes and contact information.
• File preparation for new leases, extensions, assignments, security agreements.
• Reaching out to clients regarding regularly scheduled communication touchpoints and follow ups including Lease Maturity Letters.
• Reviewing vehicle contracts and ensuring department files are complete and properly prepared.
• Responding to general client inquiries by phone, email or in-person and re-directs or escalates queries as required.
• Providing administrative support to Account Executives and Sales Director.
• Front desk reception and administration support