Client Care Specialist at Animal Outpatient Specialty Network

Boxborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Phone Skills, Communication Skills, Teamwork, Problem Solving, Organization, Handling Money, Attention to Detail, Decision Making, Multi-tasking, Adaptability, Professionalism, Caring Attitude, Computer Skill, Marketing Implementation

Industry

Veterinary Services

Description

Description Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone’s contribution is valued. We are seeking a Customer Service Representative to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities: Energetic Positive Upbeat personality Takes initiative Commitment to the needs of the clinic Punctual Willingness to teach others and share ideas Openness to diversity Adaptability to change Accountable Able to see big picture Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude Requirements Knowledge, Skills and Abilities (including but not limited to): Excellent client service skills Excellent phone skills Computer skill preferred Excellent communication skills Ability to work in a team-oriented environment and problem solve Organized, ability to take direction, ability to handle money accurately and honestly High level of attention to detail Possess sound decision making skills and ability to multi-task while working in a stressful environment Duties (including but not limited to): Client service Answer phone calls Take accurate messages and book appointments Maintain charts and computer records Pharmacy and retail sales Marketing implementation Maintenance/housekeeping Financial responsibilities Process patient photos and dental charts Education and Physical Requirements: High school diploma or equivalent required Must have experience working in the public (ie: restaurant, retail or service business) Experience in a veterinary hospital or doctor’s office is required Dependable attendance is required Must be able to lift 40 pounds The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day Benefits: No weekends Paid vacation (full-time employees only) Paid holidays (full-time employees only) Competitive wages Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only) Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc. 401K with employer match CE opportunities Uniforms Discounts on services and medications for employee pets

Responsibilities

The primary duties involve providing excellent client service, which includes answering phones, accurately taking messages, and booking appointments for the veterinary practice. Responsibilities also cover administrative tasks such as maintaining records, handling pharmacy/retail sales, and assisting with marketing implementation.