Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?

ABOUT US:

We are a leading therapy practice dedicated to transforming lives through innovative and compassionate care. We offer comprehensive psychotherapy and assessments for adults, adolescents, couples, children, and families. Our team is committed to providing the highest quality mental health services in a supportive and inclusive environment.

QUALIFICATIONS:

• 2-3 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk.
• Sales background a plus
• Psychology undergraduate students and graduates are welcome!

SKILLS & ATTRIBUTES OF OUR IDEAL CANDIDATE:

• Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure.
• Strong communication skills with the ability to communicate professionally and compassionately.
• Confidence in sharing ideas and constructive feedback to help us grow.
• Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises.
• Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows.
• Knowledge of Simple Practice is an asset.
• An appetite for innovation and simplicity with a strong process orientation.
• Ability to work autonomously and collaboratively with a talented team.
  Application Process: Please submit your CV/resume and cover letter to
  Job Types: Full-time, Part-time
  Pay: $18.00 - $25.00 per hour
  Expected hours: 15 – 40 per week
  Work Location: In perso

WHAT YOU’LL DO:

• Front Desk Support: Provide exceptional support to our therapy practice, assisting from first contact to booking services, payments, and managing intake & consent forms.
• Client Interaction: You will be the first contact with clients. You will track their process through our Client Relations Management software. Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
• Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.
• Office Maintenance: Keep the office area organized, manage office supplies, maintain clinical files, and confirm claims with insurance companies.

TO SUCCEED IN THIS ROLE:

• You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
• You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.
• You have a passion for helping others, as you will be the primary point of contact for our clients.
• You are able to use technology platforms, such as Google Workspace Apps, Dropbox and Simple Practice