Client Care Specialist at Chapman Partnership

Homestead, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

15.5

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Assistance, Monitoring, Documentation, De-escalation, Mediation, Conflict Resolution, Policy Adherence, Safety Management, Reporting, Client Support, Transportation Assistance, Vehicle Inspection

Industry

Non-profit Organizations

Description

SUMMARY: The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility. DUTIES AND RESPONSIBILITIES: * Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency. * Create an environment where clients can feel welcomed, comfortable and supported. * Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings. * Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting. * Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability. * Assist clients with immediate needs and requests. Provide guidance on proper procedures. * Ensure adequate living standards are met and coordinate needs to meet them, as applicable. * Identify, document and report clients’ current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol. * Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols. * Assist with transportation needs for staff as instructed by management or per established protocols. * Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary. * Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols. * Ensure compliance with local, state, and federal laws. * Performs other duties as assigned. QUALIFICATIONS: * G.E.D or High School Diploma or equivalent experience. * At least one (1) year of experience working with the homeless population or in residential living, or behavioral health facilities. * Must have and maintain a Florida State Driver’s License with “safe driver” classification.

Responsibilities

The Client Care Specialist acts as an ambassador for the client experience, providing supportive assistance to maintain a safe and clean environment while conducting scheduled room checks. This role involves monitoring and documenting activities, enforcing center rules, and actively working to de-escalate, mediate, and resolve disputes to reduce tension in the facility.