Client Care Specialist at ESS Support Services
York, ON M9N 3B3, Canada -
Full Time


Start Date

Immediate

Expiry Date

31 Jul, 25

Salary

27.0

Posted On

17 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Tai Chi, French, Kinesiology, Access, Gerontology, Health Promotion, Communication Skills

Industry

Hospital/Health Care

Description

COMPANY OVERVIEW

ESS Support Services is an award winning not-for-for-profit community support services organization and community leader for over 40 years. Our mission is to care for aging adults in their homes and community through programs that support well-being. ESS offers a diverse range of high-quality services and accredited programs designed to support the independence, social well-being and health of our clients, along with a helping hand and respite for their families and caregivers.

SUMMARY

Join our dedicated team as we embark on exciting program enhancement projects thanks to an Ontario Trillium Grant! We are looking for a highly organized self-starter with a background in fitness or health promotion, who cares deeply about keeping seniors active and healthy. You will be responsible for developing and independently carrying out onsite individualized wellness care plans for seniors’ exercise and falls prevention program participants in the Etobicoke / West Toronto area. Along with the Manager, Health & Wellness, you will support the overall program goal of increasing client activity levels, and engaging clients in their well-being.

REQUIREMENTS

  • Degree or Diploma in health promotion, gerontology, kinesiology, or comparable combination of education and experience.
  • Current Fitness Instructor certificate from Canfitpro or Canadian Centre for Activity and Aging, with older adult specialization, other related fitness certification (i.e. Yoga, Tai Chi, etc.) or willingness to obtain, is preferred.
  • Minimum 2 years experience working with older adults.
  • Ability to work independently and in a team setting.
  • Exceptional interpersonal, organizational and communication skills.
  • Ability to work independently and as part of a team.
  • Ability to speak a second language is an asset.
  • Proficiency in MS Office and Zoom platform.
  • Holds an active First Aid and CPR certificate.
  • A satisfactory Vulnerable Sector Check.
  • Must be able to travel weekly within Etobicoke. Valid Ontario Driver’s License, a satisfactory driver abstract, and access to a reliable vehicle, is required.
  • Able to provide proof of full 2 dose COVID-19 vaccination upon hire.
Responsibilities
  • Develop individualized client care plans for motivating and assessing client wellness and program effectiveness, using best practice activity guidelines for seniors’ exercise.
  • Schedule, implement and document individual client fitness and functional assessments for all current and new clients.
  • Access and maintain up-to-date and confidential client case records using Alayacare and other software, MS Word and Excel.
  • Work in collaboration with and support the Health and Wellness Coordinator to register and admit new clients and fill classes.
  • Plan and coordinate a variety of specialized fitness workshops based on client interest.
  • Provide relief coverage of group exercise classes designed for seniors that focus on improving or maintaining functional mobility, strength and improving balance.
  • Provide coverage for other department staff as needed.
  • Perform other duties as required, including occasional after-hours work (on-call rotation weekend support).
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