Nanushka is looking for a talented Client Care Specialist to join our team in Budapest. It’s the most exciting opportunity to experience and contribute to the rapid growth of the brand. We are looking for dynamic people with a modern and versatile approach. If you’re passionate about fashion, art and Nanushka, have always been the one with an outstanding aesthetic, detail-oriented mind, and can-do attitude; we want you in our team!
A Client Care Specialist helps develop strong relationships with Nanushka’s clients and customers. CC Specialists answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services to enhance their role.

• Answer questions related to our products and services, handle and process any requests from our customers with the aim of a first-time resolution
• Provide high-quality customer service based on the standards of a contemporary luxury fashion brand (i.e.: Inform customers of sales and promotions)
• Your ultimate goal will be to ensure customer satisfaction
• Work together closely with fulfilment teams to solve order related issues and meet customer requests
• Take care of all administrative duties related to the job, such as daily order documentation, checking return requests through third-party app and updating return and shipping policies when needed
• Maintaining the business’s SLA regarding orders, any backlog and discrepancies that may arise
• Take care of reporting and administrative tasks related to customer service activities
• Assisting in ad-hoc tasks related to customer experience
• Monitoring e-shop in order to guarantee good website hygiene and positive customer experience
• Managing transactions on different third party platforms, e.g. returns
• Monitoring discounts and returns