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Client Care Specialist at O7 Therapy
, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, MS Office, Client Support, Relationship Building, Feedback Management, Problem Solving, Virtual Learning Support

Industry

Mental Health Care

Description
Company Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers, who are passionate about providing access to mental wellness and healing for Arabic-speaking people worldwide. We provide a lively, empowering work environment, where you have the space needed to innovate, create, take initiative, and collaborate. Job Description Support clients through phone calls, emails, and chat to help them access company resources. Build positive relationships with clients to develop and maintain customer satisfaction. Provide virtual online learning support and orientation on our services and tools. Maintain customer feedback records for development and improvement purposes. Submit tickets, complaints, and customer concerns to stakeholders. Implement communication plans with clients as needed from different departments. Work shift from 1 PM to 9 PM. Qualifications 1-3 years of experience in Customer Service or related fields. Very good command of English, both spoken and written. Good knowledge of MS Office (Word, Excel). Very good communication skills.
Responsibilities
Support clients through various communication channels to help them access company resources. Build positive relationships with clients to maintain customer satisfaction and implement communication plans as needed.