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Client Care Specialist at O7 Therapy

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, MS Office, Client Support, Relationship Building, Virtual Learning Support

Industry

Mental Health Care

Description

Company Description O7 Therapy is a trusted global telehealth platform bridging the mental health treatment gap. By combining advanced technology with the expertise of top Arabic-speaking psychiatrists and certified therapists, we deliver accessible, secure, and science-based mental health care. We support individuals facing depression, anxiety, addiction, and more, while also partnering with employers and communities to prioritize mental wellness. Job Description Support clients through phone calls, emails, and chat to help them access company resources. Build positive relationships with clients to develop and maintain customer satisfaction. Provide virtual online learning support and orientation on our services and tools. Maintain customer feedback records for development and improvement purposes. Submit tickets, complaints, and customer concerns to stakeholders. Implement communication plans with clients as needed from different departments. Work in shifts and rotational. Qualifications 1-3 years of experience in Customer Service or related fields. Very good command of English, both spoken and written. Good knowledge of MS Office (Word, Excel). Very good communication skills.

Responsibilities

Support clients through various communication channels to help them access company resources. Build positive relationships with clients to maintain customer satisfaction and provide orientation on services and tools.