Client Care Specialist - Village Gate Animal Hospital at VetCare Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

24.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Building, Compassion, Customer Service, Call Screening, Appointment Booking, Administrative Tasks, Correspondence Drafting, Reporting, Communication, Collaboration

Industry

Veterinary Services

Description

Welcome, we're thrilled you are considering joining the highly skilled team at Village Gate Animal Hospital Learn More Located in a vibrant and bustling corner of Toronto, our clinic is surrounded by cozy cafés, great lunch spots, and convenient transit, making it a favourite among local families and their four-legged companions. The energy of the neighbourhood matches our own: warm, welcoming, and community-focused. Our team may be small in number, but we are strong in passion, collaboration, and dedication, delivering exceptional care with a healthy dose of humour and heart. About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join VetCare? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Medical & Dental Insurance Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $17.43 - $24.00 The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

Responsibilities

The Client Care Specialist will be responsible for building positive client relationships through genuine care and providing exceptional customer service, which includes greeting clients and managing incoming calls courteously. Responsibilities also cover various administrative office tasks such as managing mail, drafting correspondence, and completing reports.