WHAT WE ARE NOT LOOKING FOR:

• Not a Call Centre: We are not looking for someone to just answer calls. We thrive on proactive engagement and personalized solutions. No scripts, no fluff.
• Not Afraid to Get Their Hands Dirty: If you’re not willing to step into the warehouse, inspect returned products, and understand how our technology works firsthand, this isn’t the role for you. Real client care starts with real product knowledge.
• Not Just Transactional: Pushing products without understanding the real needs of our clients is not our style. We seek meaningful interactions, not just transactions.
• Lack of Empathy: We are looking for someone to actively listen and empathize with our clients. We seek to understand our clients, no matter the situation.
• Not Cookie Cutter: We need someone adaptable, someone who understands that when it comes to clients, everything is situational. Processes are guidelines that can be applied case by case.

Go beyond solving problems, turn them into opportunities to impress. Create experiences so positive that clients become lifelong fans of SWS.

• Lead with Empathy and Precision: Receive, evaluate, and process warranty claims efficiently and empathetically. You’ll inspect returned products when needed and follow through relentlessly until the issue is resolved.
• Stay Organized & Client-Focused: Manage orders, invoices, follow-ups, and case details with laser-focused accuracy. Your attention to detail will drive a seamless experience from start to finish.
• Adapt Like a Pro: No two days are the same. You’ll think on your feet, adjust quickly, and always keep the client’s best interest at the heart of every action.
• Communicate with Confidence: Your words inspire trust. Whether written or spoken, your communication is clear, purposeful, and human.
• Collaborate and Contribute: Work cross-functionally with technical and internal teams. Share insights, contribute to process improvements, and help shape a stronger client experience.
• Own It: Take full responsibility for your actions and outcomes. You strive for excellence and are always ready to learn and grow.
• Stay Sharp: Keep up with evolving product specs, industry trends, and internal processes so you’re always ready to serve with the latest knowledge

• Be the First Line of Defense: You’re the first point of contact for our valued clients. Whether it’s an inquiry, a warranty concern, or technical support, you’ll respond with clarity, care, and professionalism.
• Tailor Every Solution: Listen, really listen, to understand client needs, then craft custom solutions that exceed expectations. You’ll troubleshoot, guide, and offer technically accurate advice that builds trust and solves problems.
• Be Technically Savvy: Confidently troubleshoot product issues such as connectivity problems, misapplications, or installation errors. You’ll bridge the gap between technical know-how and everyday client language.
• Turn Tough Situations into WOW Moments

Go beyond solving problems, turn them into opportunities to impress. Create experiences so positive that clients become lifelong fans of SWS.

• Lead with Empathy and Precision: Receive, evaluate, and process warranty claims efficiently and empathetically. You’ll inspect returned products when needed and follow through relentlessly until the issue is resolved.
• Stay Organized & Client-Focused: Manage orders, invoices, follow-ups, and case details with laser-focused accuracy. Your attention to detail will drive a seamless experience from start to finish.
• Adapt Like a Pro: No two days are the same. You’ll think on your feet, adjust quickly, and always keep the client’s best interest at the heart of every action.
• Communicate with Confidence: Your words inspire trust. Whether written or spoken, your communication is clear, purposeful, and human.
• Collaborate and Contribute: Work cross-functionally with technical and internal teams. Share insights, contribute to process improvements, and help shape a stronger client experience.
• Own It: Take full responsibility for your actions and outcomes. You strive for excellence and are always ready to learn and grow.
• Stay Sharp: Keep up with evolving product specs, industry trends, and internal processes so you’re always ready to serve with the latest knowledge.