Client Collection Specialist

at  KPMG

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams.

What you will do:

• Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution.
• Locate and notify clients of past due balances by telephone, email, mail etc.
• Respond to internal and external client account inquiries.
• Interact with the appropriate departments to research outstanding balances and resolve client issues.
• Meet with management to communicate key A/R information such as status of accounts.
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections.
• Proactive and timely management of short payments and dispute resolution.
• Identify and escalate client issues where appropriate.
• Maintain detailed notes on collection activity and scheduled follow ups.
• Produce adhoc reports related to A/R as requested.
• Ensure all customer information is correct, including phone numbers and addresses.
• Set up repayment plans based on the clients financial position.
• Prepare and mail client account statements, as required.
• Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt, while maintaining client relationships.
• Work with Billing Specialist to Reduce Days Sales Outstanding (DSO) in accordance with agreed terms of business.

What you bring to this role:

• College diploma; finance/accounting diploma preferred..
• 3 years of professional collections experience.
• Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization.
• Able to deal with people sensitively and professionally at all times.
• Strong negotiation skills.
• Attention to detail.
• Strong organizational, time management skills and the ability to multi-task.
• Ability to work independently and within a virtual or in person team environment.
• Ability to adapt to a fast changing environment.
• Computer literacy, including effective working skills of MS Office particularly Word & Excel.

What you will do:

• Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution.
• Locate and notify clients of past due balances by telephone, email, mail etc.
• Respond to internal and external client account inquiries.
• Interact with the appropriate departments to research outstanding balances and resolve client issues.
• Meet with management to communicate key A/R information such as status of accounts.
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections.
• Proactive and timely management of short payments and dispute resolution.
• Identify and escalate client issues where appropriate.
• Maintain detailed notes on collection activity and scheduled follow ups.
• Produce adhoc reports related to A/R as requested.
• Ensure all customer information is correct, including phone numbers and addresses.
• Set up repayment plans based on the clients financial position.
• Prepare and mail client account statements, as required.
• Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt, while maintaining client relationships.
• Work with Billing Specialist to Reduce Days Sales Outstanding (DSO) in accordance with agreed terms of business

What you bring to this role:

• College diploma; finance/accounting diploma preferred..
• 3 years of professional collections experience.
• Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization.
• Able to deal with people sensitively and professionally at all times.
• Strong negotiation skills.
• Attention to detail.
• Strong organizational, time management skills and the ability to multi-task.
• Ability to work independently and within a virtual or in person team environment.
• Ability to adapt to a fast changing environment.
• Computer literacy, including effective working skills of MS Office particularly Word & Excel