At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is looking for a Client Communications Manager to develop, coordinate, and implement non-promotional communication strategies that support the business line’s objectives. The ideal candidate should be able to lead and manage projects with minimal guidance, and create communication strategies that are clear, customer-focused, and aligned with the brand.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

PREFERRED SKILLS/EXPERIENCE

• Bachelor’s degree in Marketing/Communications or related field is preferred; MBA is a plus.
• 6+ years of experience in marketing and/or communications with a proven ability to deliver results.
• Excellent written and oral communication skills, including presentation skills.
• Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.
• Critical thinker who can problem solve and collaborate to identify opportunities and priorities.
• Ability to thrive in a complex, fast-paced environment, adapting to the changing market dynamics. Demonstrates agility in thinking and delivery.
• Strong organizational, interpersonal, and team-building skills
• Ability to interact and effectively communicate with U.S. Bank leadership.
• Proven ability to manage multiple projects and assignments, ensuring they are delivered on target, on time, and on budget.
• Proficient in software and programs necessary for this position.

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• This role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

PRIMARY RESPONSIBILITIES

• Support the communication objectives for designated business line.
• Create multi-channel communication strategies to convey important information to existing bank clients, aiming to maximize retention and engagement.
• Develop and write content for external communications, including email, direct mail, and in-experience messaging, ensuring alignment with the brand.
• Ensure the consistent and successful execution of customer-focused communication initiatives that align with the brand.
• Evaluate and measure results to optimize projects and return on investment (ROI).
• Lead cross-functional teams to ensure strategy and content are clear, branded, and compliant.
• Utilize various tools and resources, including AI technologies, to enhance communication strategies and improve efficiency
• Collaborate with internal partners to ensure that all communication programs are in accordance with all laws, regulations and bank policies.
• Complete projects on time and on budget, as outlined in project plans.
• Provide communication resources, expertise and guidance for business line leaders.
• Communicate effectively with senior management.
• Stay aware of changing market dynamics and collaborate with partners to test and learn new ways to engage and communicate with customers and prospects.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la