Client Concierge at It’s A Secret Med Spa

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Management, Inventory Management, Scheduling, Point Of Sale Systems, Communication, Etiquette, Multi-tasking, Teamwork, Initiative, HIPAA Compliance, Integrity, Problem Solving, Decision Making, Microsoft Applications, Bilingual

Industry

Wellness and Fitness Services

Description

A Day in the Life of the Client Concierge Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services. Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients Maintain a clean and professional environment throughout the facility Assistant providers and managers with client scheduling and maintaining the appointment books. Comply with all company policies and procedures to ensure streamlined processes within the location Ensure POS system is managed effectively and accurately with all client appointment and employee information added. Required Skills, Qualifications, and Experience Previous customer service experience (1 year) Flexible schedule with the ability to work weekends Previous experience working in a med spa or medical office preferred Excellent written and verbal communication skills Ability to communicate with proper etiquette Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business Ability to work as part of a team and take initiative Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy Must maintain a high level of integrity with a strong ethical foundation Must have sound judgment, problem solving, and decision-making skills Must be able to sit or stand for long periods of time Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs. Must have a working knowledge of Microsoft applications Bilingual preference given Other duties as assigned **The job duties described are subject to change with notification from your direct supervisor and are not limited to those mentioned above.**

Responsibilities

The Client Concierge is responsible for managing front desk operations, including greeting clients warmly, handling check-ins/check-outs, answering phones, and overseeing inventory and stocking supplies. This role also involves assisting providers and managers with client scheduling and ensuring a positive client experience throughout the facility.