Client Concierge Manager at The Aesthetic Syndicate

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Development, Patient Satisfaction, Appointment Management, Financial Performance Analysis, Inventory Management, Performance Metrics Monitoring, Regulatory Compliance, Staff Recruitment, Training Coordination, Conflict Resolution, Coaching Leaders, Budget Management, Brand Consistency, Patient Journey Elevation

Industry

Retail Health and Personal Care Products

Description

Client Concierge Manager Location: Ageless, Santa Fe Job description: Our practice is looking for a dynamic Client Concierge Manager to oversee operations and elevate the patient journey from first touch to follow-up care. This role blends operational leadership, team development, and a strong eye for detail to ensure clinical excellence, brand consistency, and exceptional service. The ideal candidate thrives in a fast-paced, patient-centered environment and is passionate about building both strong teams and memorable experiences. What You’ll Own * Ensure an elevated level of patient satisfaction through exceptional service and personalized care * Oversee patient scheduling, appointment management, and follow-up procedures * Monitor and actively engage patient feedback according to guidelines * Ensure Practice is on track for monthly, quarterly, and annual budget * Monitor and analyze financial performance, including revenue, expenses, and profitability * Manage inventory levels and ensure the availability of necessary supplies and equipment * Monitor practice performance metrics and help implement strategies for improvement * Ensure practice operations comply with relevant regulations, industry standards, and best practices * Assist in the recruitment, training coordination, and scheduling of all practice staff * Foster a positive and collaborative work environment that promotes professional growth and high performance * Address employee concerns and manage conflict resolution effectively Who You Are * 2+ years of leadership experience in service-driven industries such as retail, wellness, fitness, hospitality, or premium consumer services * Strong track record of driving growth and leading teams to ambitious targets * Skilled in building culture, coaching leaders, and holding teams accountable * Financially fluent with experience managing regional P&Ls and performance metrics * Balances systems and relationships with equal strength * Exceptional communicator with a decisive, integrity-driven leadership style Compensation & Benefits * Competitive base salary + bonus potential * Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays * Employee perks and service discounts * Opportunities for advancement into senior leadership roles Job Type: Full-time

Responsibilities

The Client Concierge Manager will be responsible for ensuring an elevated level of patient satisfaction through exceptional service and personalized care while overseeing all aspects of patient scheduling and follow-up procedures. This role also involves monitoring and analyzing financial performance to ensure the practice meets its monthly, quarterly, and annual budget targets.