At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking a Network Systems Specialist with project analysis and IT data tools experience to contribute toward the success of our technology initiatives. Responsible for analysis, application and design of system solutions targeted to expand or implement new service solutions for internal or external customers. Consults customers through the implementation process and education, as appropriate, to ensure timely implementation. Responsible for systems analysis and design for solution that aligns corporate standards with customer requirements. Analyze customers request, validate for completeness of information and alignment with current standards. Appropriately refer non-standard implementations as directed. Communicates required standards and discusses options for compliance with internal or external customers. Provides information for successful implementation. Ensures completeness of implementation records and accuracy of data entry. Updates appropriate data within implementation workflow tool. Reports on project progress, service level agreement attainment, and customer issue escalation. Completes appropriate forms or processes for customer requests, which require additional network security access. Performs validation testing for all new data transmission set-ups with internal or external customers. Completes testing documentation, as required, for customer testing. Coordinates with application teams, as needed, for a complete customer test. Advises and discusses the implementation standard with customers and provides additional information, as required, for a successful implementation. Trains customers on the production process of the implementation.
Successful applicants will exemplify US Bank’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

• Associate’s degree or equivalent work experience
• At least 2 years experience within a total Information Technology (IT) environment.
• At least 2 years experience with managing day-to-day delivery of satisfactory network services to clients.

Preferred Skills/Experience

Working experience in:

• IT environment
• Problem management
• IT standards, procedures, policy
• IT service management (ITSM)

Extensive experience in:

• Technical troubleshooting
• IT incident management

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la