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Client Connectivity Support Engineer (French Speaker) at Inetum
Lisbon, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Axway CFT, Axway Secure Transport, IBM MQ, PeSIT, SFTP, FTPS, HTTPS, PGP/GPG, TLS, SSH, Firewalls, IP Ranges, Leased Lines, English, French, Incident Management

Industry

IT Services and IT Consulting

Description
Company Description Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services Job Description The Client Connectivity Support Engineer ensures the reliable and secure exchange of data between internal banking systems and external clients or financial partners. This role sits between technical, middleware, and client environments, requiring both strong technical skills and clear client communication. Key Responsibilities Act as the primary contact point for clients (calls and emails) during incidents Monitor daily message and file flows, detect issues, and troubleshoot failures or delays Analyze logs and alerts, resolve incidents or escalate to relevant teams Coordinate with internal IT teams and external partners to ensure timely resolution Keep clients informed throughout the incident lifecycle Maintain documentation, procedures, and known error databases Contribute to post‑incident reviews and service improvements Qualifications File & Message Transfer: Axway CFT, Axway Secure Transport, IBM MQ Protocols: PeSIT, SFTP, FTPS, HTTPS Security: PGP/GPG, TLS, SSH Networking: firewalls, IP ranges, leased lines, connectivity providers Ability to use ticketing and monitoring tools and investigate end‑to‑end data flows English: Fluent French: Advanced
Responsibilities
The engineer ensures secure data exchange between internal banking systems and external partners by monitoring message flows and troubleshooting failures. They act as the primary contact for clients during incidents and coordinate with internal IT teams for resolution.