COME SHAPE THE FUTURE OF EDUCATION WITH US.

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) and already support over 3,000 schools across Australia, Ireland and the UK.
We’ve embarked on an exciting journey of growth and are looking for passionate people to join us for the ride.
We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You’ll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

ABOUT THE ROLE & TEAM

As a Client Consultant, you’ll take the lead in nurturing our valued relationships with school leadership, administrative teams, and teachers. Your efforts will be pivotal in promoting the widespread adoption of Compass while ensuring our clients achieve fantastic outcomes. Additionally, you’ll oversee all customer renewals and play a crucial role in identifying opportunities for up-selling and cross-selling our suite of Compass solutions when it makes sense.

WHAT YOU’LL DO:

• Scope and implement frequent customer satisfaction surveys (NPS) for the existing customer base and report back to the business on issues, opportunities, trends and actions.
• Work closely with existing customers to address any areas of confusion, concern or difficulty and to improve their experience with our product.
• Understand customer outcomes by communicating with customers, analysing metrics on customers’ product usage patterns on the Compass platform, Net Promoter Score (NPS) surveys, and other feedback.
• Deliver informal and “bite-size” training and product support to staff in schools via in-person workshops, video conferences, phone and email to maximise the benefits of Compass.
• Proactively identify opportunities for customers to increase their usage and adoption of Compass and its modules.
• Provide a high level of support for customers transitioning from other products to ensure that their transition into a loyal Compass user is smooth.
• Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
• Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
• Identify opportunities for schools to act as Compass advocates, by facilitating the documenting of customer testimonials and case studies.
• Encouraging satisfied customers to make referrals to peer schools.