Client Consulting Director at Visa

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consulting, Corporate Strategy, Business Management, Payments Industry, Client Relationship Management, Sales Orientation, Analytical Skills, Problem-Solving, Team Orientation, Presentation Skills, Commercial Acumen, Data Analysis, Innovation, Change Leadership, Customer Experience Design, Design Thinking

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description We are looking for an individual to join us as a Consulting Director in the VCA team based in Indonesia. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment). The Consulting Director will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions. Responsibilities: Contribute to the development of VCA’s consulting offerings and engagement delivery in Indonesia to help Visa clients protect and grow payments Develop trusted advisor relationships with client senior executives through impactful consulting engagements Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly Support Thought Leadership projects on the future of payment to our clients and partners This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Essential specific skillset and experience required: Minimum 12 years of relevant experience in consulting, corporate strategy, or business management Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes in Indonesia Excellent client relationship management with strong sales orientation and experience in selling major projects/ideas to senior management Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization Excellent presentation skills, including strong oral and written capabilities Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently Strong commercial acumen, with experience in working on business/value cases that prove ROI Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis Proven ability to drive innovation and lead change in successful top tier companies Exposure to customer experience design (using human cantered design / design thinking) Strong undergraduate academic accomplishment Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Sales

Responsibilities

The Consulting Director will act as the overall program head, delivering end-to-end consulting engagements for key clients by gathering inputs, analyzing data, forming recommendations, and executing strategies covering payment strategy, product assessment, and digital growth initiatives. This role also involves identifying client pain points, defining project scope, securing revenue opportunities, and building new practice solutions.