Client Consulting Manager at Visa

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consulting, Payments, Financial Services, Problem Solving, Communication, Teamwork, Analytical Skills, Project Management, Client Relationship Management, Data Analysis, Strategic Thinking, Flexibility, Self-Motivation, Presentation Skills, Collaboration, Innovation

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, we solve the most strategic problems for our clients. Our team is seeking a Consulting Manager based in Helsinki to join our strategic consulting practice. This role involves contributing to the development and implementation of high-impact projects for our clients in the Nordic and Baltic regions. As part of your responsibilities, you will collaborate closely with our clients across various regions to deliver effective solutions. Your focus will be on initiating strategies that promote sustainable and profitable growth, thereby solidifying Visa's position as both a preferred brand and an exceptional business partner. This role is ideal for experienced consultants who want to apply their strategic problem-solving skills in the fast-evolving payments industry. What we are looking for: You will be curious about the payments industry, and keen to work alongside a multi-disciplinary team. You will be comfortable managing a consulting engagement project end-to-end, under the guidance of Senior Managers, Directors, or Senior Directors, depending on the size of the engagement. Problem solvers: Candidates should be able to quickly understand new issues and apply a structured, intellectually rigorous, and analytically sound approach to solving problems. Compelling advisers: Candidates should have robust communication skills, including strong oral and written capabilities and the ability to build trust with clients. Team players: Strong team orientation, collaborative, and flexible, able to work effectively in a matrixed organisation. Resourceful self-starters: Motivated, results-oriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers. Dedicated professionals: Strong detail orientation, ensuring the highest level of quality/rigor in our recommendations to clients under time pressure. What a Client Consulting Manager does at Visa: You will work on consulting engagements for Visa’s clients in the Nordics & Baltics. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses. Typical engagements can include but not limited to: Strategies to improve customer engagement and retention Acquisition strategies for targeted customer segments Enhancing digital customer experience Profitability optimisation assessment Risk and Fraud optimisation initiatives and analysis Specific Responsibilities include: · Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients for future engagements. · Participate with Visa internal teams in regular strategic & planning discussions. · Address client inquiries and serve as the main contact point for clients and internal questions. · Manage multiple priorities across various workstreams and projects simultaneously. · Transform problem statements into proposals with guidance from leadership. · Participate in developing frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges. · Build solutions and measurable insights that will help clients to grow their portfolios and drive customer engagement in their core business. · Collaborate cross-functionally (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources. · Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities. · Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, financial information, among others. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications The ideal candidate will likely have: Experience from management consulting, professional services or similar MSc degree in Economics and Business Administration, Finance Technology or similar. Strong background in consulting, payments and/or financial services firms leading and executing high impact client projects. Problem-solving skills with a strategic focus on influencing ROI. An understanding of card issuers' P&L and key profitability drivers is a plus. Excellent communication, storytelling, and presentation skills, particularly in designing and delivering project results and materials. Self-motivated, results-oriented individual with the ability to manage numerous projects concurrently and work with a high degree of autonomy. Strong team orientation, collaborative, flexible, able to work effectively in a matrixed organization and enjoys learning through new challenges. Experience in and passion for the power of analytics to yield insights and a proven ability to build models in Microsoft Excel to support business cases. Capability to take a problem statement and support the creation of proposals, including competitive analysis, with guidance from leadership. Excellent client relationship management skills with experience being part of strong sales teams and/or experience in dealing with senior client stakeholders Proven ability to drive innovation and lead change in successful top tier companies While proficiency in Finnish is not a requirement, it is considered a valuable asset for your application. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Sales and Business Development

Responsibilities

The Client Consulting Manager will lead consulting initiatives and manage multiple priorities across various workstreams and projects. They will collaborate cross-functionally to produce insights and recommendations that improve client performance and drive growth.