Client Consulting Manager, Visa Consulting & Analytics

at  visa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

JOIN VISA: A NETWORK WORKING FOR EVERYONE.

Job Description
You will work on consulting engagements for Visa’s clients in Australia, New Zealand and the South Pacific. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses.

Typical engagements can include:

• Payments strategy, including proposition design and launch
• Digital customer experience
• Portfolio optimisation
• Risk and fraud

You will be responsible for significant components of client engagements, and in some cases end-to-end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below.

Responsibilities:

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Ensure project engagements remain on track, utilising governance frameworks and mitigating or resolving complex problems that emerge during engagements
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Undertake client interviewing, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information
• Manage junior team member such as Associates, Analysts and Interns
• Create, develop and maintain Excel models
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
• Collaborate with local client relationship managers and other functional teams to gain insights and support client engagement and execution

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What we are looking for:
Our people are intellectually curious, collegial and capable of building trusted relationships with clients.
We look for depth and breadth of experience rather than relying on age or job titles as proxies, and hire for judgment and integrity. You will be curious about the payments industry and keen to work alongside a multi-disciplinary team. You will be comfortable managing a project end-to-end and under the guidance of Directors and Senior Directors based on the size of the engagements.

We are looking for:

• Compelling advisers: Candidates should have robust communication skills, including strong oral and written capabilities and the ability to build trust with clients.
• Problem solvers: Candidates should be able to understand new issues quickly and develop a structured approach to problem statements with intellectual and analytical rigour.
• Team players: Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organisation.
• Resourceful self-starters: Motivated, results-oriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers.
• Professionals: Strong detail orientation, ensuring the highest level of quality and rigour in our recommendations to clients.

The ideal candidate will likely have:

• 5+ years of relevant experience in consulting or corporate strategy
• Experience in payments or financial services
• Experience in issuing product management or portfolio management
• Exposure to customer experience design (using human centered design / design thinking)
• Experience in and passion for the power of analytics to yield insights and a proven ability to build models in Microsoft Excel to support business cases
• Strong undergraduate academic accomplishment

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Ensure project engagements remain on track, utilising governance frameworks and mitigating or resolving complex problems that emerge during engagements
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Undertake client interviewing, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information
• Manage junior team member such as Associates, Analysts and Interns
• Create, develop and maintain Excel models
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
• Collaborate with local client relationship managers and other functional teams to gain insights and support client engagement and executio