KEY SKILLS

• Exceptional level of customer service and communication skills
• Strong administrative skills with particular emphasis on attention to detail
• A keen interest in following process
• Have a reasonable understanding of social media and technology
• The ability to problem solves and can remain calm under pressure
• Looks for the win-win in all situations
• A strong team player who builds positive working relationships
• A high level of empathy
• A good listener
• Open to constructive feedback
• Willingness to learn new skills and embrace change

LOOKING FOR AN EXCITING ROLE IN TRAVEL?

If the answers Yes, then this role is for you!!
Success Tours is an award-winning group tour operator for sports & social clubs and private clubs & associations in the UK. It is a successful part of the Albatross Group, a collection of travel companies specialising in coach and group tourism, delivering excellence since 1985.
Working as one team to ensure our client journey is efficient whilst providing exceptional service for clients and suppliers. It involves responsibility and ownership of client tours to run consecutively, with many administrative duties whilst keeping customer service and the client experience at the heart of all we do.

KEY RESPONSIBILITIES

• Be competent with our booking systems, ensuring they are always up to date for each client tour
• Own the quote process for selected clients
• Request ad hoc hotel space and negotiate preferred rates and payment/cancellation terms for selected clients
• Fully research, source and book flight seats with applicable airlines and coach companies for selected clients
• Source and book hotels, attractions, short sea crossings, train tickets, ensuring accurate details and dates are loaded against any relevant client tour
• Investigate itineraries are possible during client quote stage e.g. Opening times, travel times etc.
• Assessing and checking future client tours, to ensure that all tour/supplier deadlines are met and that all bookings are made and costed correctly
• Have regular updates with suppliers and clients: sales updates / queries / minimise the cancellation of tours & maximise the loadings
• Be part of the “24hr helpline” phone rota & assist with any client queries outside of working hours