To Be Successful In This Role You Will Have

• Demonstrated experience working with CIB clients, with strong communication and internal and external stakeholder management skills.
• An understanding of banking products and services, client onboarding and lifecycle management processes, with proven experience coordinating teams across Front Office, Operations, Product, and support functions to drive complex client journeys from initiation through to client readiness.
• Demonstrated experience leading teams responsible for onboarding execution, deal coordination, and client readiness in a fast-paced, deadline-driven environment, managing competing priorities while maintaining a robust focus on risk and control.
• Exceptional organisational and coordination skills, with the ability to manage multiple workstreams simultaneously and ensure delivery against critical deal and client timelines.
• Proven experience in process design, continuous improvement, and business change initiatives - partnering with global teams and third-party vendors to simplify processes and embed new ways of working to achieve business and operational outcomes.
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You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in London.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

• Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
• Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
• Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
• Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
• Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
• Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.
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