Client Delivery Executive II at NTT DATA

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Delivery, Leadership, Communication, Project Management, Analytical Skills, Problem Solving, Organizational Skills, Time Management, Budgeting, Financial Skills, Operational Planning, Resource Management, Customer Escalation Management, Stakeholder Engagement, Service Management, Negotiation

Industry

IT Services and IT Consulting

Description

Ticket Management and meeting SLAs Reporting Budgeting, Cost management and Invoicing, Weekly, Monthly and Quarterly reviews with the Customer Staffing / Resource Management Address Customer escalations The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting Establish and maintain positive client relationships with clients, executive and managerial level clients Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements Support New Business Opportunities Provides direction and guidance for administration and results for multiple departments within a function or work area Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate manager and Matrixed resources Integrates deep professional understanding and subject matter expertise Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers Uses experience, innovation and judgement to make decisions 5+ years leadership experience 8+ years in a Client Delivery role Advanced influencing and communication skills Advanced client service leadership capabilities Advanced knowledge, understanding and application of project management principles and methodologies Excellent analytical / problem solving skills Excellent organizational and time management skills Excellent budgeting, business financial and P&L skills Ability to develop comprehensive and complex operational and strategic plans Ability to manage Master Agreements, SOWs and Change Requests Typically requires 12+ years relevant experience Requires Multi practice scope management, ability to effectively communicate with C-level executives

Responsibilities

The role involves managing client delivery, including ticket management, budgeting, and addressing customer escalations. It also requires establishing positive client relationships and managing programs and projects across various service domains.