ABOUT US

Job title: Client Delivery Lead
Career level: 3
Contract: 12 months FTC

OPERATIONS, COMMERCIAL AND PRACTICE MANAGEMENT

• Follows process and protocols for client service and project delivery while looking for opportunities to improve efficiency
• Monitor creative and production version control for correct job reconciliation to manage margins
• Support Client Relationship Manager in ensuring the financial health of projects, including monitoring and maintaining financial data, updating trackers weekly where relevant and working with finance to ensure timely and accurate invoicing.
• Responsible for the quality of output across all client delivery
• Understanding of AMS systems – Monday.com, D365, and NFI etc. and maintaining knowledge of these on an ongoing basis
• Takes personal responsibility for own Training and development through AMS and/or online independent courses and resources
• Effectively brief external suppliers and follow all relevant process

CRITICAL KNOWLEDGE, SKILLS AND EXPERIENCE

• Relevant previous experience within a similar employer brand/ talent, communications, advertising or brand agency environment
• Experience of developing project plans for a wide range of employer brand and creative projects
• Experience of delivering employer brand or creative projects on time and to budget
• Understands creative process and experience working with creative teams
• Experience with end-to-end project lifecycle management and has managed a wide variety of branding projects
• An effective communicator
• Attention to detail with strong desire for accuracy and quality
• Outstanding organisational skills and the ability to manage multiple projects simultaneously
• Demonstrate a strong understanding of employer branding best practices, case studies and the latest innovations in the industry
• Proof reading skills
• Client-service mindset

DESIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Experience of working with remote teams
• Project Management Software (Monday.com or similar)
• Extensive knowledge of Microsoft Office

The Client Delivery Lead is responsible for the day-to-day delivery of assigned Employer Brand Advisory accounts and their respective projects to ensure smooth delivery and execution that helps build trusted partnerships.
Working closely with the Client Relationship Manager and Client Partner, they manage and coordinate employer branding and recruitment marketing solutions through the project lifecycle, ensuring successful delivery against project scope, budget, and the creative brief. They effectively execute strategies, problem-solve, and develop solid business relationships. They have a keen eye for details and quality control, with a focus on ‘getting it right first time, every time’, whilst following outlined processes and procedures to deliver excellent customer service.