Client Delivery Lead at Kraken

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Delivery, Product Management, Agile Delivery, Communication Skills, Collaboration, Problem Solving, Technology Understanding, Customer Journeys, Influencing Skills, Consulting Experience, Japanese Language, English Language

Industry

technology;Information and Internet

Description

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n What you'll do Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken Identify new ideas and technology to improve the product Ensure a balance between flexibility for the client and efficiency for the product Support the business with issue resolution for the product Support the engineering teams to deliver product features Ensure we are constantly reviewing and adapting to customer and business needs What you'll have Degree qualified equivalent, with strong client delivery and/or product ownership experience Strong agile delivery experience and product management skills Experience of product management and customer journeys Solid understanding of technology and associated trends Excellent communications, collaboration and presentation skills Strong influencing skills and ability to challenge traditional ways of thinking Experience of working with significant complex delivery pipelines for clients Patience - our clients are undergoing huge transformations that take time and require our understanding Laser focus on clients, relentless problem solving, invincible attitude, a winner! Consulting experience is a plus Japanese and English speaking \n Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Responsibilities

The Client Delivery Lead is responsible for creating, managing, and prioritizing the operations product roadmap while ensuring collaboration between Kraken and client teams. They will work closely with clients to deliver implementations and enhancements, and support engineering teams in delivering product features.