Client Delivery Manager at Careers @ MUFG Pension & Market Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship management, Superannuation, Project delivery, Strategic engagement, Stakeholder management, Regulatory compliance, Governance, Service delivery, Risk management, Financial services, Client delivery, Operational management, Communication, Influencing, Transformation programs

Industry

Financial Services

Description

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Within our Retirement Solutions business, you’ll play a critical role shaping long‑term client partnerships, leading complex delivery outcomes, and influencing strategic direction for major superannuation funds. This is a senior, client‑facing role suited to an experienced superannuation professional who thrives on relationship ownership, strategic engagement, and end‑to‑end delivery accountability. About the role As Client Delivery Manager, you will own the relationship for a portfolio of institutional superannuation clients, acting as the senior point of contact and escalation. You will partner closely with clients to understand their strategic objectives, translate these into delivery plans, and ensure MUFG RS consistently meets — and exceeds — contractual, operational, and regulatory expectations. Relationship management and project delivery sit at the heart of this role, with regular engagement at trustee, board, and executive level. Key responsibilities * Own and manage end‑to‑end relationships for a portfolio of superannuation or institutional clients, acting as the trusted senior partner * Serve as the primary escalation point for service issues, delivery risks, and key incidents * Lead and oversee complex client‑driven initiatives and strategic projects, ensuring outcomes align to agreed timelines, scope, and quality * Partner with clients to understand strategic objectives and align internal delivery, change initiatives, and service models accordingly * Represent MUFG RS in client forums including boards, sub‑committees, and senior governance meetings * Ensure services are delivered in line with SLAs, regulatory requirements, and governance frameworks * Collaborate closely with Client Delivery Executives, Client Support Managers, and operational teams to deliver a seamless client experience * Drive continuous improvement opportunities across service delivery, reporting, and client engagement About you You are an established superannuation professional with a strong track record managing complex client relationships and delivering large‑scale initiatives in regulated environments. You will bring: * 7+ years’ experience in client‑facing roles within superannuation, retirement services, or financial services * Demonstrated success in relationship management with senior client stakeholders (trustees, boards, executives) * Strong project delivery experience, including cross‑functional initiatives or transformation programs * Deep understanding of superannuation governance, compliance, and regulatory obligations * Proven ability to navigate complex service agreements and operational environments * Confident communication skills with the ability to influence and build long‑term partnerships * Tertiary qualifications in Business, Finance, or a related discipline (desirable) Some of our employment benefits * Flexible working – hybrid model enabling work from office and home * Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well‑being Leave * Employee Recognition Program * Talent Referral Program * Salary Sacrificing via Superannuation * Employee Assistance Program * Learning & Development – self‑paced learning and educational assistance * Employee discounts – including Bupa and Microsoft * Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer where people work collaboratively and are supported to thrive. We value diverse perspectives and believe they drive better client outcomes, innovation, and continuous improvement. Our flexible and blended working environment supports wellbeing while enabling high performance. We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities, religious or political belief, marital or family status, or caring responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and a detailed cover letter outlining your experience and suitability for the role. Candidates must have the relevant work rights to be considered. Successful applicants will be required to complete background screening including a police check prior to commencement. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Client Delivery Manager owns the end-to-end relationship for a portfolio of institutional superannuation clients, acting as the senior point of contact and escalation. They lead complex delivery outcomes, strategic projects, and ensure services align with contractual, operational, and regulatory expectations.