WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:
You will be the main point of contact for SAP’s private cloud customers - this includes our main offering RISE with SAP S/4HANA Cloud, private edition. On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
The Role:
Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:
1. Engagement Management: lead the customer, plan & review of services in accordance with the customer’s requirements, manage stakeholders, lead the communication
2. Delivery Management: day-to-day operations, support of projects, de-escalate critical engagements
3. Contract Management: understand the contract, drive change requests, perform SLA reporting and reviews with the customer
Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds and industries to manage their mission critical SAP landscapes.