Looking for a role in a friendly, award-winning organisation? Could you be a Client Delivery Manager leading our client’s project? If you’re looking for a fast-paced role and can commit to a 6-month fixed term contract, then we’d love to hear from you!
At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff.
Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world’s most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with. Our core services are installation, merchandising, aftermarket and maintenance

WHAT DOES YOUR NEW ROLE LOOK LIKE?

Working as part of the wider Project Management team, you will play a pivotal role in ensuring we deliver world class service to our clients. You will do this by:

• Delivering your projects on time and within budget.
• Administering all activities and managing expectations while ensuring all operational objectives are fully achieved.
• Building strong client relationships, acting as the main operational point of contact for your allocated accounts and/or clients.
• Providing key information to the client prior to the project going live and then ongoing as requested within agreed timescales.
• Ensuring that client expectations are managed effectively with the aim to always exceed expectations where possible.
• Managing any client/field/office complaints in relation to your allocated account(s).
• Maintaining comprehensive knowledge & full visibility of the client and their requests and/or forthcoming works.
• Preparing quote models as required for approval by senior management.
• Ensuring client SLA and Guidelines are always fulfilled.
• Taking responsibility for all client invoicing for your allocated account(s).

Key skills for the role include:

• Excellent communication and interpersonal skills
• Attentional to detail
• Excellent organisational skills with the ability to work at pace
• Comfortable and confident with using MS Office in particular Excel
• Strong problem-solving abilities and a customer-focused mindset
• Being trustworthy and approachable, building rapport and trust with colleagues and clients alik