As our Client Delivery Manager in Assurance Suite you will oversee client engagements, ensure clients receive exceptional service, monitor workflow for internal operations, oversee quality assurance, and be point of contact for escalation of issues and all client requests. Every day you will also be responsible for preparing and presenting detailed reports to clients including revenue cycle recommendations and analysis on contract terms, government policies and legislative changes. To thrive in this role, you must have Customer Relationship Managment experience.

REQUIRED QUALIFICATIONS

• 5+ years of internal or external customer service experience
• 5+ years’ experience working directly with clients or customers in a healthcare, technical, or high-level sales environment.
• Intermediate experience in working with MS Excel (the ability to create pivot tables, V Lookups, etc)
• Time management and managing of multiple priorities
• Supports greater efficiencies and evolving policies that support multiple stakeholders
• Helps the team identify future barriers or areas for growth to better weather future storms

RESPONSIBILITIES

• Support implementation project management under leadership direction
• Manage client meeting schedules and agendas for assigned clients based on project scope agreements
• Serve as the main point of contact for clients and act as a communication connection between clients and Operations, Client Experience, and other service lines
• Utilize spreadsheets and data visualization software including Excel and Power BI to create and present meeting material
• Create, Deliver and Present standard and ad hoc client facing material based on client needs
• Use various methods to analyze and convey numerical or statistical data, including pivot tables, graphs and spreadsheets
• Verify or communicate regarding account level auditing/integrity issues to Client
• Facilitate all client meetings, action management
• Respond to client requests received via email and calls
• Actively listen to each client to gain clear understanding of their individual needs and business
• Manage client expectations and follow through on commitments
• When necessary, partner with Client Success on meeting deck prep, QA, and deck validation
• Support Client Success & Business Development initiatives and identifying additional business opportunities
• Provide case level feedback to clients as requested via email or SFTP
• Manage client information requests (documents, claim updates, etc)
• Promote a supportive and positive team culture that aligns with Cloudmed’s values
• Contribute to the advancement of the internal team initiatives by providing hands on support and ideas
• Manage Client health (KPI’s) in conjunction with Cloud members to preemptively recognize and escalate potential client detractors

FOR THIS US-BASED POSITION, THE BASE PAY RANGE IS $69,556.00 - $114,234.05 PER YEAR . INDIVIDUAL PAY IS DETERMINED BY ROLE, LEVEL, LOCATION, JOB-RELATED SKILLS, EXPERIENCE, AND RELEVANT EDUCATION OR TRAINING.

This job is eligible to participate in our annual bonus plan at a target of 10.00%