Client Development Manager UK, Ireland, Nordics at T&CO - USA

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Development Strategy, Client Acquisition, Client Retention, Clienteling Tools, Data Analysis, Action Planning, Database Management, KPI Monitoring, Training Facilitation, CRM Tools, Personalized Outreach, Excel, PowerPoint, Analytical Skills, Luxury Experience, Client Segmentation

Industry

Retail Luxury Goods and Jewelry

Description

The Client Development Manager, UKIN is responsible for spearheading the client development strategy across the UKIN market. This role focuses on enhancing client acquisition, retention, and overall client lifecycle engagement, directly contributing to increased sales performance and strengthening brand loyalty within the region. Key responsibilities include in-depth analysis of client data, formulating and executing targeted action plans for and with retail teams, meticulously monitoring clienteling initiatives, and ensuring the seamless adoption of clienteling tools and best practices throughout the UKIN. The role requires spending half of the time in stores with the retail teams. Key Accountabilities Strategic Data Analysis & Action Planning · Conduct comprehensive analysis of clienteling data specific to the UKIN market to identify key trends, emerging opportunities, and areas for strategic improvement in client acquisition, retention, and development at store level. · Design, develop, and implement data-driven action plans and initiatives tailored for UKIN retail teams to optimize clienteling performance. · Continuously monitor the efficacy of implemented action plans, making proactive adjustments to maximize results and achieve desired outcomes. · Define with Store Managers the right clients lists to push to client advisors, depending on the time of the year: key commercial moments, local festivities, local or international events Clients Database Management · Oversee the integrity, accuracy, and strategic utilization of the client database for the UKIN market. · Develop and implement protocols for data capture, cleansing, and maintenance to ensure high-quality client information. · Ensure compliance with data protection regulations (e.g., GDPR) in all client database activities. · Leverage database insights to segment clients and personalize client development initiatives effectively. Clienteling Performance Monitoring & Reporting · Track and diligently monitor critical clienteling metrics across the UKIN market, including client acquisition rates, retention percentages, average transaction values, and client lifetime value. · Generate and present regular, insightful reports to the Retail Excellence Director and UKIN retail teams, detailing clienteling performance and strategic recommendations. · Proactively identify, document, and disseminate best practices in clienteling across the UKIN region to foster continuous improvement. Training, Enablement & Tool Adoption · Lead and facilitate engaging training sessions for UKIN retail teams, focusing on the proficient use of clienteling tools and advanced techniques in client relationship management. · Ensure the widespread and effective adoption and optimal utilization of the clienteling tool across all UKIN retail operations. · Provide continuous, expert support and guidance to UKIN retail teams on evolving clienteling strategies and effective tool application. Cross-Functional Collaboration & Communication · Foster strong collaborative relationships with UKIN store managers, marketing teams, client relations, and other pertinent stakeholders to ensure cohesive alignment of client development strategies and initiatives. · Maintain transparent and effective communication channels with UKIN retail teams, providing regular updates on clienteling performance, strategic action plans, and shared best practices. · Collaborate efficiently with EMEA teams, ensuring that the unique needs and insights of the UKIN market are effectively represented and integrated into broader strategies. Qualifications · Advanced clienteling tools (e.g. Salesforce, and other CRM tools) · Ability to creating personalized outreach (appointments, follow-ups, gifting, styling edits) · Proficient with Excel, PowerPoint · Strong analytical and interpretation skills of data · Luxury experience in clienteling strategy and events · Understanding and acting on: Purchase history, Client preferences, Cross-category opportunities · KPI fluency e.g. Repeat purchase rate, AUR, Conversion rate, Client retention

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role is responsible for spearheading the client development strategy across the UKIN market, focusing on enhancing client acquisition, retention, and overall client lifecycle engagement. Key accountabilities involve strategic data analysis, managing the client database, monitoring clienteling performance, and leading training for retail teams.