JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

This job is responsible for handling approved automobile loan applications by ensuring loans in process are effectively and efficiently moving through post approval processes to drive loan booking. Key responsibilities include communicating expectations to clients, reviewing documentation to ensure adherence to defined policies, standards, and processes, conducting follow-up activities to monitor loan progress, and delivering an efficient and exceptional experience to customers.

SKILLS:

• Active Listening
• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Oral Communications
• Account Management
• Adaptability
• Client Experience Branding
• Loan Structuring
• Pipeline Management
• Emotional Intelligence
• Written Communications
  Monday-Friday availability 7am to 4pm Pacific Time , Saturdays may be required. Receive a weekday off when working Saturday.

REQUIRED SKILLS:

1 years of Contact Center Experience or Equivalent
Excellent verbal and written communication skills
General computer skills
Strong typing skills

DESIRED SKILLS:

Bank related automotive financing
Call Center Experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

• Conducts proactive outreach to assist clients with advancing their vehicle loan application through the process, while ensuring a positive client experience from loan origination to closing
• Develops customized vehicle lending solutions to meet client needs and objectives
• Adheres to lending policies, procedures, and Customer Identification Program/Know Your Customer (CIP/KYC) regulations using various authentication tools to assist with compliance