Client Director at Humanity Labs Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Account Management, Client Success, Wealth Management, Digital Workforce, Automation, Project Management, Consultative Selling, Communication, Problem-Solving, Financial Analysis, Change Management, Workflow Optimization, Team Enablement, Regulatory Knowledge, Technology Ecosystems, Client Advocacy

Industry

Professional Services

Description

Serve as the strategic advisor and trusted partner for Humanity Labs' enterprise wealth management clients, driving successful adoption and expansion of our Digital Workforce managed service. Oversee a portfolio of high-value Wealth Management firm relationships ($5B+ AUM), ensuring clients achieve desired outcomes and ROI while identifying opportunities to expand delegation of work across their organizations. KEY RESPONSIBILITIES Strategic Account Management Own end-to-end relationships for Wealth Management firms managing $5B-$500B+ in assets Serve as primary engagement contact and strategic advisor on digital workforce initiatives Develop account growth strategies that align expansion with client business objectives Conduct quarterly business reviews showcasing ROI, operational impact, and growth opportunities Identify and champion client needs internally to inform product roadmap and service enhancements Automation Program Success Drive successful onboarding and adoption of digital workforce solutions across multiple operational functions Partner with clients to identify high-impact opportunities in client onboarding, tax compliance, wealth planning, and operations Ensure clients achieve committed ROI targets and operational capacity improvements Monitor utilization metrics and proactively address adoption barriers or service issues Coordinate cross-functional teams (Solutions Analysts, Operations & support engineering ) to exceed client expectations Revenue Growth & Expansion Identify and close expansion opportunities Develop compelling business cases for expansion supported by realized ROI data Navigate complex buying processes involving C-suite executives, operations leaders, and compliance teams Generate referenceable clients and case studies that support new business development Industry Expertise & Advisory Maintain deep understanding of Wealth Management operational challenges, regulatory requirements, and technology ecosystems Advise clients on best practices for change management, workflow optimization, and team enablement Stay current on wealth management industry trends, competitive landscape, and emerging technologies Represent client voice in internal strategy discussions and priorities Build trusted advisor relationships with client executives through thought leadership and strategic guidance SUCCESS METRICS Client Retention: ≥95% gross retention Client Satisfaction: NPS ≥50, CSAT ≥4.5/5.0 ROI Delivery: 100% of clients achieve committed targets Reference Advocacy: 80%+ of portfolio willing to serve as active references 10+ years in enterprise account management, client success, or consulting roles 5+ years working directly with wealth management firms, RIAs, or financial services technology Proven track record managing complex, strategic accounts Experience driving adoption of business process automation, workflow solutions, or enterprise SaaS platforms History of consistently exceeding retention and expansion revenue targets Industry Knowledge Deep understanding of wealth management operations including client onboarding, account servicing, compliance, and investment operations Familiarity with wealth management technology stack (CRMs, custodian platforms, portfolio management systems...) Knowledge of regulatory requirements impacting Wealth Management (SEC, FINRA, state regulations) Understanding of financial services data security, privacy, and compliance considerations Core Competencies Executive presence and ability to build C-suite relationships Strategic thinking with strong business acumen and financial analysis skills Consultative selling and value-based account expansion capabilities Exceptional communication skills for both technical and executive audiences Project management expertise to orchestrate complex implementations Problem-solving mindset with bias toward client outcomes PREFERRED QUALIFICATIONS Background in management consulting or professional services CFP, CFA, or other financial services credentials Prior P&L ownership or revenue responsibility Technical aptitude to understand automation workflows and integration requirements SUCCESS FACTORS Client-First Orientation: Prioritize client outcomes and long-term partnership over short-term wins Strategic Relationship Builder: Cultivate trusted advisor status through consistent value delivery Commercially Minded: Balance client advocacy with company growth and profitability objectives Operational Excellence: Drive rigorous account planning, forecasting, and performance management Industry Passion: Genuine enthusiasm for transforming wealth management with new capabilities Embody Humanity Labs Values: Demonstrate urgency, agency, bias to action, simplicity, and customer focus This role is ideal for a seasoned account executive or client success leader who combines wealth management expertise with a passion for transformative solutions and a proven ability to drive strategic, high-value client relationships. Competitive salary commensurate with experience, comprehensive benefits package including health, dental, and retirement plans. Opportunities for professional development and training in cutting-edge AI technologies. Collaborative work environment with exposure to innovative projects and emerging technologies. Flexible work arrangements and commitment to work-life balance. This role represents an exciting opportunity to be at the forefront of AI adoption in business operations while directly impacting customer success and organizational scale. The ideal candidate will combine analytical rigor with creative problem-solving to drive meaningful business outcomes through intelligent automation and data-driven insights.

Responsibilities

The Client Director will serve as a strategic advisor for enterprise wealth management clients, overseeing relationships and driving the adoption of digital workforce solutions. They will develop account growth strategies and ensure clients achieve desired outcomes and ROI.