Full job description

IBM iX – Experience the Human Factor.

Do you want to actively shape the digital future of the healthcare and insurance sectors? As Client Director Health & Insurance (m/f/d), you will play a key role in strategic client development for the statutory health insurance (SHI) sector. You will support your clients as a trusted advisor, develop impactful digital strategies, and leverage modern technologies to sustainably transform services, processes, and sales channels.

Within the Health & Insurance Cluster, we work in interdisciplinary teams on projects in the healthcare and insurance sectors. Our focus is on statutory (SHI) and private health insurance (PHI), clients from the traditional insurance sector, as well as clinics and hospitals. We set new standards for digitalization in the respective industries and support our clients in transforming their services, processes, and sales channels and adapting them to the growing demands of their users.

Sounds like you? Then we are looking for you to join our team as soon as possible in a full-time position (40 hours per week) at our Berlin location.

Your tasks

• In your role, you actively shape your clients' digital agenda as a strategic sparring partner – going beyond pure project management, you are responsible for developing long-term partnerships and identifying new potential.
• As a Trusted Advisor, you develop digital transformation strategies together with your clients, derive concrete initiatives from them, and use existing projects as a platform for sustainable business development and innovation.
• Together with your clients, you develop digital strategies that generate real impact – from vision to implementation.
• You regularly visit your customers on-site, build relevant relationships, and position IBM iX as a strategic partner for digital transformation.
• You are responsible for customer success, growth and satisfaction, and you motivate your teams specifically towards these goals.
• Together with project teams and experts, you will drive the strategic development of your accounts – for example in account planning, network expansion, or by developing relevant value propositions.
• You identify relevant areas of action with industry, technology and cloud partners (e.g. for AI-based process management, CX platforms or modern backend modernization) and integrate these into your customer relationships.

Your skills

• You have several years of professional experience as a consultant, account manager or in a comparable role – ideally in a digital agency, management consultancy or an international company with a focus on digital transformation.
• You have a completed university degree, preferably with a focus on digital media, marketing or IT – alternatively, you have sound professional experience in consulting.
• You strategically use modern technologies and platforms to sustainably shape the digital transformation of your customers – e.g., through the use of AI, cloud solutions, or industry-specific tools.
• You have already successfully led projects in the field of digital transformation and assumed end-to-end responsibility – from strategy development and planning to operational implementation.
• You bring experience in the strategic support and management of clients in the consulting environment – ​​including coordination, management and business development.
• You impress with your confident demeanor, excellent communication skills, and high level of commitment. You are equally adept at teamwork and strategic negotiation with stakeholders.
• You have very good German and English skills (C2 or C1 language level) and impress with your presentation and moderation skills – also in international project contexts.

Your perspective

Professional Growth:

We offer various opportunities for individual development through our internal academy and "Design Yourself" programs, including in-house coaching and mentoring. You also have full access to all IBM training opportunities.

Work-Life Balance:

Our core working hours, 30 vacation days, and hybrid work model help you create a more flexible life.

Health & Well-Being:

Your well-being is just as important as your health. That's why we offer various mental health initiatives to strengthen your mental and physical health.

Team & Culture:

Our goal is for everyone to feel safe, needed, and valued. Look forward to great team and company events.

Corporate Benefits & Incentives

Take advantage of great IBM discounts and internal incentives that recognize your commitment, such as our "Bring a friend" bonus program.

About Us

With 60 studios worldwide, IBM iX is one of the world's largest providers of digital experience services. As part of IBM Consulting, IBM's consulting and services unit, IBM iX is a consultancy, digital agency, design studio, and tech company all in one. At the intersection of strategy, design, and technology, its teams support organizations, companies, and brands in their digital transformation. In German-speaking countries, experts create digital experiences that put people first – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce, and SAP CX.

Do you feel at home in the world of digital trends and love driving projects with real impact? Then become part of our IBM iX team!

IBM iX is committed to creating an inclusive work environment that offers equal opportunities for all. In particular, we want to encourage all people with their individual, diverse backgrounds and perspectives to apply to join us.

We look forward to receiving your application, including a current CV, work references and preferably also a short cover letter.

Do you have any questions about the position? Please contact your Talent Acquisition Partner:

Isabella Görke

join-ix@ibmix.de

• Title: Client Director - Health & Insurance (f/m/x)
• Category(s): Sales & Account Management, Strategy & Consulting
• Type of employment:
• Company: IBM iX Germany GmbH
• Location(s): Berlin, Hybrid
• Country: Germany
• Job ID: r1243
•