Client Enablement Manager at Careers @ MUFG Pension & Market Services

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Business analysis, Client relationship management, Stakeholder management, Requirements gathering, Financial services, Superannuation, Regulatory compliance, Risk management, Strategic planning, Product enablement, Change management, Communication skills, Prioritization, Time management, Delivery assurance

Industry

Financial Services

Description

About the role Reporting to the Lead Client Enablement Manager, you will be responsible for the implementation of small-to-medium projects and client driven initiatives. This includes planning, managing, coordinating and enabling the delivery of client-initiated, and MUFG Retirement Solutions (RS) business led product and project solutions. You will work closely with our clients, senior client stakeholders, internal delivery teams and executive forums to ensure outcomes are delivered effectively, commercially and in line with regulatory obligations. You will typically manage a portfolio of 20-40 initiatives across one or more client portfolios, supporting clients with change roadmaps and acting as a trusted partner through all stages of delivery. This role will be suitable for someone with Business Analysis experience who wants to move into managing small projects with external clients. ****Permanent role | Open to Melbourne and Parramatta location *** In this role you'll be accountable for: Client & Strategic Enablement * Translate client strategic objectives into clear, high-quality project and product solutions * Act as a senior engagement point for clients across delivery, change and enablement activities * Represent MUFG RS business at client forums, steering committees and executive presentations * Promote MUFG RS business products and solutions aligned to client needs Delivery & Operational Management * Plan, coordinate and enable the delivery of multiple initiatives across one or more client portfolios. * Manage initiatives across the full delivery lifecycle, from concept and requirements gathering through to implementation and closure * Provide delivery assurance, issue resolution and escalation management across complex initiatives * Support solution design, estimation and financial validation in partnership with Project Management Office (PMO) and delivery teams * Work collaboratively with Product, Technology, Project Management Office (PMO) and Transformation teams to deliver outcomes * Ensure client requirements, contractual obligations and delivery methodologies are adhered to Governance, Risk & Compliance * Identify, manage and escalate delivery risks and issues appropriately * Ensure compliance with relevant regulatory obligations (including APRA, ASIC and SIS) * Maintain awareness of superannuation legislation and industry trends impacting clients People & Stakeholder Leadership * Act as a primary delivery contact for clients on assigned initiatives, managing strong trusted working relationships with clients and internal stakeholders * Engage effectively with internal and external stakeholders and delivery teams to support seamless delivery * Contribute to continuous improvement across delivery processes and client experience Commercial Contribution * Prepare Client Requirement Documents (CRDs) and support initiatives through estimation and approval processes. * Support revenue growth through existing contracts and new product or service opportunities * Contribute to the development and management of a sustainable opportunity pipeline * Support prioritisation decisions across competing client and business initiatives What you'll bring: * Minimum 5 years’ project methodology experience and experience within financial services industry * Essential Project and planning coordination - ability to plan and track multiple initiatives concurrently across competing priorities * Scope and requirements management - Ability to translate client and business needs into clear, actionable delivery requirements and manage scope boundaries * Client Relationship management - strong client-facing experience, including engagement with senior and executive stakeholders * Expectation management – clearly setting and managing client expectations across delivery timelines and outcomes * Commercial awareness – Understanding cost, effort and value implications of delivery decisions * Strong prioritisation and time management - proven ability to manage multiple initiatives and multiple stakeholders in parallel across delivery, technology and product teams * Strong written and verbal communication – concise, professional communication and presentation skills suitable for an array of audiences * Ability to influence – aligning cross-functional teams to delivery outcomes * Experience operating within a regulated environment * Attention to detail – ensuring accuracy across requirements, estimates, governance artefacts and reporting Desirable * Experience in financial services, superannuation or regulated industries Experience working with fund administration platforms or complex system integrations Prior exposure to product enablement or commercial pipeline management Some of our Employment Benefits * Flexible and Hybrid Working – enabling our employees to work in the office and at home * Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave * Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. * Talent Referral Program * Salary Sacrificing via Superannuation * Employee Assistance Program * Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support * Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! * Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening checks including police and employment history prior to commencement of employment. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Client Enablement Manager is responsible for planning, managing, and facilitating the delivery of client-initiated and business-led product and project solutions. They act as a senior engagement point for clients, ensuring outcomes are delivered effectively while managing risks and regulatory compliance.