ABOUT TOTAL PA

TOTAL PA Ltd provides professional virtual assistant and business support services—from call answering and lead handling to diary management and back-office support. As we grow, we’re looking for a confident and engaging Client Engagement & Appointments Coordinator to join our office-based team.

ABOUT YOU

We’re looking for someone who:

• Has a warm, polite, and energetic phone manner
• Quickly builds rapport and puts people at ease
• Is reliable, detail-oriented, and professional
• Brings enthusiasm and positivity to every call

This is an office-based role (no remote working).

As a Client Engagement & Appointments Coordinator, you will:

• Handle inbound solar enquiry leads — no cold calling
• Speak with customers who have already expressed interest in solar
• Build rapport quickly and professionally
• Gather accurate information in a friendly and efficient manner
• Book initial calls with surveyors or arrange site surveys