OFFICIAL JOB TITLE: CLIENT ENGAGEMENT EXECUTIVE

At Ginger Nut Training, we’re looking for a dynamic individual to join our team under the official title of Client Engagement Executive. This role focuses on client success, employer engagement, and business development within the apprenticeship training sector.
Salary: Up to £26,000 per year
Office Hours: Monday - Friday 09:00 - 17:00. (Colchester - Office Based Role)
We have an exciting opportunity for an outstanding full-time Client Engagement Executive for Apprenticeships to join the Ginger Nut Training team. As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.
As a Client Engagement Executive, you’ll be the first point of contact for employers and a key player in ensuring a smooth and impactful apprenticeship journey. Your work will directly contribute to improving lives through education and skills development.
We work with various public and private sector clients across the UK to train new and existing staff through apprenticeships.
If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!

ABOUT US

Ginger Nut Training is an independent training provider of apprenticeships and trains people at businesses across the country.
As a training provider, we are also an employer, which makes us somewhat different from your typical training provider. In the past few years, we have trained over 30 of our own staff using apprenticeships, some of whom have gone on to senior roles within the company. We used this unique insight to launch Ginger Nut Training, where we work closely with clients to cater for the needs of apprentices and employers. GNT now trains apprentices at some of the largest businesses in the country.
We are recruiting a motivated and committed Client Engagement Executive to support our clients throughout their apprenticeship journey, ensuring they receive the best support at all times.
As a key member of our team, you will be responsible for identifying and reaching out to prospective clients and ensuring that employers receive excellent service throughout their journey with us, from the initial contact to ongoing support and relationship building. You will coordinate across multiple teams to ensure that clients are receiving excellent service, support existing staff with upskilling, and identify and bring in new business.

ESSENTIAL SKILLS/AREAS OF EXPERIENCE:

• Customer Service Excellence
• Outstanding Communication and People Management Skills
• Attention to detail
• Willingness to learn
• Experience with Microsoft Office systems
• Equivalent of over two years’ experience in a Business Facing Account Management or customer service role, or equivalent of over two years administrative or similar experience working at an Apprenticeship Training Provider, looking to progress to a different role.

• Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
• Sourcing and contacting new business opportunities
• Cold and warm customer outreach
• Internal and external communication (via meetings, phone and e-mail)
• Ensuring that employers and our learners receive excellent service throughout their journey
• Managing client accounts and maintaining a positive relationship with clients
• Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
• Manage the smooth transition of employers onto Apprenticeship courses
• Identifying and addressing client needs and concerns
• Collaborating with internal teams to develop and implement strategies for improving client satisfaction
• Providing regular updates to clients on their accounts and projects
• Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
• Supporting and delivering best practice within the client engagement team
• Attending events to promote Ginger Nut Training and the wider apprenticeship system
• Delivering webinars to prospective employers, line managers and learners to promote apprenticeships and Ginger Nut’s services
• Ensuring that all customer data and internal systems are kept up to date
• Employer engagement
• Client relationship management
• Customer success
• Education and training sector
• Learner journey
  You are a confident communicator, passionate about building relationships and solving problems. With a strong understanding of the education and training sector, you thrive in a fast-paced environment, are highly organised, and take pride in delivering exceptional service. You’re driven by the opportunity to support the learner journey.