Our Client Engagement Team at Big Fat Smile is our customer service hub to ensure families have a positive experience from initial enquiry through to the end of their enrolment.
As part of the Client Engagement Team, the Client Engagement Consultant is the primary point of contact for families and staff regarding Child Care Enrolments, Fee’s and Government Rebates. The position is responsible for the administration and management of family accounts, payment processing and follow up of overdue accounts. The Client Relationship Consultant also provides basic training, advice, technical support to staff and families on the correct use of enrolment and attendance software.
The Client Engagement Team offer exceptional customer support and response to families, colleagues and other stakeholders.