First Focus is Australia’s best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. For over 15 years, we’ve grown by winning new clients and constantly raising the bar. Now, we’re looking for a standout Client Engagement Manager to turn satisfied customers into raving fans at Australia’s #1 mid-market MSP.

REQUIREMENTS

• Some experience in internal marketing, client engagement, success, or account management (MSP / IT sector a big plus).
• A storyteller’s pen and a strategist’s brain – you can think campaign, write copy, and read the numbers.
• Understanding of CRM/marketing-automation chops (HubSpot, ConnectWise, or similar).
• Natural influencer – comfortable leading cross-functional projects without direct authority.
• An instinct for building genuine, human relationships (phone, Zoom, coffee – whatever it takes).
  Our values are central to who we are and what we do, so they are key aspect of decision making for us when hiring. This means they are worth reviewing if you are considering applying for this exciting position in our team. They can be found on the About Us page of our website.

• Build and run a rolling engagement calendar – newsletters, webinars, exec briefings, product spotlights.
• Craft copy that sings – from snappy subject lines to value-packed thought-leadership pieces.
• Orchestrate event invites and VIP gifts that surprise, delight, and deepen relationships.
• Champion data – track NPS, stack-attainment, and engagement metrics; share insights with AMs & leadership.
• Uplift others – create templates, playbooks, and quick-hit training so our AM team’s outreach is consistently wowing our customers.