Client Engagement Manager, Life Sciences at Odaia Intelligence Inc.

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Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

165000.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Leadership, Data Strategy, Project Planning, ROI Conversations, Account Management, Predictive Analytics, Data-Driven Decision Making, Value Proposition Communication, Requirements Elicitation, Data Set Assessment, Risk Identification, Stakeholder Relationship Building, Change Management, Customer Onboarding, Business Analytics, Life Sciences Expertise

Industry

Software Development

Description

ABOUT ODAIA ODAIA noun o·da·ia | 'oh-day-yeah An Ancient Greek word referring to “tools of the trade.” To learn more visit odaia.ai. ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster. ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts. To learn more visit odaia.ai. OUR MISSION Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive. WHAT’S ON OFFER Reporting to the Senior Director, Business Acceleration the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Business Acceleration Partner is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform. WHAT YOU WILL DO Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy Collaborate to elicit high-level requirements, capture business and end user needs Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements Identify project risks and communicate according to project governance Understand the customer structure, stakeholders and needs and build relationships across levels Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty Ask questions and perform independent research to understand the customer, their brands and their challenges Drive organizational and process change management within customers deploying ODAIA Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan set up, overall kick off planning , Discovery & customer Education Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy Work closely with the Engineering, Customer Success, Sales and Product teams Ensure that data is managed / analyzed in compliance with applicable quality, regulatory and cybersecurity requirements Some travel to customer sites or industry events is expected, based on the business needs WHAT YOU BRING 4+ years working in a similar position in a start-up and / or technology / SaaS environment Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors Experience leading large, complex projects with multiple stakeholders and partners Ability to build relationships and become a trusted advisor for your customers A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes Attention to detail, taking the time to understand the customer’s needs and challenges Drive to continually improve your knowledge of new technologies and industry standards to develop of simple, yet effective solutions Ability to understand business needs and develop consistent, clear analysis and report potential issues Accountable, proactive and agile Action orientated with the ability to work quickly and efficiently in a fast-paced environment Collaborative, results oriented self-starter that is able to find opportunity in challenge Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity Has exceptional communication skills, understand how to influence to both technical and non-technical teams Grand vision, low ego, and able to make a big impact WHAT WE OFFER A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together Medical & dental benefits - with immediate enrollment for full-time, permanent employees Flexible working hours, focusing on what we achieve and not the number of hours we clock Flexible time off policies Stock option grants LOCATION We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials. EMPLOYMENT VERIFICATION Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. JOB PROCESS & INTERVIEW DISCLOSURE ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. The anticipated base salary for this position ranges from $130,000 to $165,000 USD. This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, and relevant certifications. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. This posting is for a new/existing vacancy. DIVERSITY, EQUITY & INCLUSION ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. ACCOMMODATIONS AND ACCESSIBILITY Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at [email protected].

Responsibilities

The primary role involves leading the customer experience from kickoff to renewal, managing data and brand strategy, and leading ROI discussions throughout the customer journey. This critical role focuses on leveraging industry expertise and data prowess to help customers meet business objectives using the ODAIA platform.