The Client Engagement Officer supports the smooth functioning of New Hope Community Services’ facilities by managing day-to-day operational and administrative tasks. This includes coordinating maintenance schedules, conducting routine inspections, liaising with tenants, and handling basic office administration. The role also involves enforcing site policies, supporting emergency protocols, and ensuring compliance with organisational standards. The Client Engagement Officer must be detail-oriented, physically capable, and possess strong interpersonal and problem-solving skills to effectively balance both client engagement and backend operations.

PHYSICAL REQUIREMENTS

• Must be physically fit and capable of performing manual tasks, such as inspections, lifting, and prolonged periods of standing or walking.
• Ability to lift up to 10kg and move equipment or supplies as needed.
• Capacity to work in varying environmental conditions encountered during facility inspections and maintenance tasks.

EXPERIENCE:

• Prior experience in operations, facility management, or community engagement is preferred.

SKILLS:

• Strong organisational, communication, and problem-solving skills.
• Ability to enforce rules while maintaining a supportive and collaborative tenant relationship.
• Familiarity with maintenance coordination, inventory tracking, and scheduling tasks.
• Proven physical fitness to manage the demands of routine manual tasks and emergency response.

OTHER DUTIES

• Perform other NHCS-related tasks as assigned, based on ability and with staff supervision and support