OVERVIEW AND WHAT WE OFFER

• Monday - Friday: 37.5 hours per week
• Location: [Insert location]
• Refer a Friend Bonus: £1000 per successful referral – unlimited!
• Generous Holiday Entitlement
• Day Off for Your Birthday
• Staff recognition awards
• Hotel and Airline Discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE…. We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.
• Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

WHO WE ARE AND WHAT WE DO

Elegant Resorts is a luxury tour operator crafting bespoke, high-end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers.
Our expert team curates’ exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation.
Elegant Resorts is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, If Only, Clarity Business Travel Brighter Event, and Destination Sports Group

THE OPPORTUNITY

We are seeking a visionary and commercially driven Client Engagement to lead our flagship loyalty programme – the Chairman’s Club to service our current database and attract new customers, designed exclusively for Ultra-High-Net-Worth Clients (UHNWCs).
This is a strategic leadership role focused on elevating client engagement, driving revenue growth, offering exemplary service and delivering a world-class luxury experience. You will be the face of the Chairman’s Club, building trusted relationships with elite clients, collaborating with our internal team of top-performing Sales Consultants, liaising with luxury suppliers and curating exclusive experiences that set Elegant Resorts apart in the ultra-luxury travel space.

CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT

• Serve as the primary contact for UHNW clients, fostering long-term, trusted relationships.
• Anticipate and respond to individual client preferences with tailored, seamless service.
• Represent Elegant Resorts at luxury events and experiences, both domestically and internationally.
• Deliver moments of surprise and delight that exceed client expectations.

EXPERIENCE & SKILLS

• Proven background in luxury travel, sales leadership ideally within a fast based contact centre enviroment, or high-end client services.
• Strong commercial acumen and analytical mindset.
• Deep understanding of UHNW client expectations and luxury travel trends.
• Exceptional communication and stakeholder management skills.
• Highly organised, detail-oriented, and results-driven.