Client Engagement Senior Manager (Cloud) at Bilue

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Architecture, AWS, Azure, Team Leadership, Mentorship, Project Management, Pre-Sales Support, Innovation, Client Engagement, Technical Governance, Quality Assurance, Collaboration, Security Compliance, Risk Management, Operational Efficiency, Business Growth

Industry

IT Services and IT Consulting

Description

Company Description Bilue is a digital consultancy that designs and builds smart, user-friendly technology for some of Australia’s most well-known businesses. From mobile apps to beautifully designed web platforms and digital experiences, we create solutions that drive impact and deliver exceptional customer outcomes. Our culture is people-first and purpose-driven. We’re a down-to-earth, values-led team with offices in Sydney and Melbourne, and a growing presence in Manila. We genuinely enjoy working together, whether we’re solving tough tech problems, brainstorming creative solutions, or grabbing a coffee between meetings. Curiosity is encouraged. Collaboration is second nature. We value excellence, not ego, and back each other to do great work without micromanagement. With low politics and high trust, it’s a place where delivery people, designers, and engineers genuinely connect, and where everyone has a voice, space to grow, and a little fun along the way. Job Description Client Engagement Senior Managers (Cloud) at Bilue are trusted leaders and recognised authorities in their craft. They represent the very best of Bilue, shaping how our disciplines are seen, practiced, and experienced by our clients. Driven by curiosity and a commitment to excellence, they champion their discipline as a force for quality, innovation, and meaningful impact. In this role you’re not just leading a team, you’re elevating the standard of what great delivery looks like. You’ll shape the direction of your practice, guiding Biluers to do their best work and ensuring every solution we deliver reflects Bilue’s dedication to excellence. You’re a mentor, a thought leader, and a driving force behind our reputation for quality and client success. Responsibilities Practice Leadership Shape the strategic direction and technical maturity of the Cloud Practice. Build and mentor a high-performing team of engineers and architects, fostering curiosity, collaboration, and excellence. Align skills and seniority within the team to maintain balance, capability depth, and career growth opportunities. Partner with other Practice Leads to drive consistency in engineering quality across all Bilue disciplines. Partner with Finance and HR Business Leads to drive business performance efficiently. Build teams to deliver client requirements as necessary, from designing and development through to ongoing support and maintenance and managed services contracts. Adhere to best practice standards, such as ISO 27001 in all areas of operations. Practice Management and Growth Develop, review, and approve comprehensive Statements of Work (SOW) and resource plans for all projects to ensure feasibility and alignment with sales agreements. Monitor and control project delivery against approved budgets and resource allocations to prevent non-approved billable work. Collaborate closely with Sales and Project Management teams to ensure a smooth transition from contract finalisation to delivery. Regularly analyse conversion metrics to identify and address gaps between sales commitments and project execution, Gross Margin management & Team Utilisation Strategically allocate and manage billable team resources to optimise utilisation and maintain gross margin targets above 45%. Monitor team bench levels and implement proactive strategies to minimise non-billable time without compromising quality or employee development. Track and report on key financial metrics including gross margin, utilisation rates, and labor cost efficiency. Lead initiatives to improve operational efficiency and cost management within the department. Pre-Sales Support & Innovation Contribution Provide expert support in pre-sales activities including proposal development, client presentations, and technical demonstrations. Champion innovation by encouraging the team to develop creative solutions that differentiate services and provide competitive advantage. Collaborate with Sales and Product teams to translate innovative ideas into concrete business opportunities. Lead or participate in initiatives aimed at developing new service offerings or technology methodologies. Business Growth & Solution Design Collaborate with Sales and Delivery teams to design cloud-enabled solutions that solve real client problems. Lead pre-sales activities, including proposal reviews, RFP/RFI responses, and architecture validation. Provide subject matter expertise on cloud modernisation, integration, and platform migration projects. Act as a key contributor to Bilue’s go-to-market approach for Cloud, helping shape deals and value propositions. Technical Leadership & Delivery Define and uphold Bilue’s cloud architecture standards, frameworks, and reusable IP. Lead solution design and technical governance for major client engagements. Drive quality assurance and delivery health through design reviews and coaching. Stay ahead of emerging cloud trends (DevSecOps, hybrid architectures, FinOps, AI integration) and translate them into practical solutions for clients. Flexible and driven to build new services and revenue lines. Community & Culture Create and foster a thriving internal community of practice across Cloud Engineering. Promote collaboration, learning and sharing across teams, projects, and locations. Represent Bilue externally through thought leadership, events and industry engagement. General Leadership & Team Management Inspire, mentor, and develop team members to build high-performing, motivated, and accountable teams. Foster a culture of continuous improvement, collaboration, and client-centric thinking. Ensure compliance with company policies, legal requirements, and ethical standards. Report regularly on department performance metrics to senior leadership and participate in strategic planning Security Compliance and Risk Management Ensure all projects adhere to Bilue's information security standards. Proactively identify and mitigate security risks in project design processes. Ensure security requirements are thoroughly communicated and agreed upon with clients. Coordinate with internal teams to address security incidents, manage risk assessments, and ensure compliance throughout the project lifecycle. Collaborate with third-party vendors and clients to maintain secure and compliant design practices. Qualifications Technically strong, people-driven leader with a balance of strategy, delivery, and mentorship. Deep technical expertise across AWS and Azure, with certifications highly regarded. Proven track record leading high-performing teams and mentoring engineers to deliver exceptional outcomes. Experience in delivering ongoing Managed Services contracts. Strong commercial and pre-sales acumen, comfortable shaping proposals, estimates, and solution narratives. Excellent communicator, able to translate complex technical concepts into clear, actionable language for clients and teams. Natural collaborator who builds trusted relationships and thrives in a fast-paced consulting environment. Recognised thought leader who inspires curiosity, confidence, and innovation. Client-focused and outcome-driven, delivering solutions that create measurable impact. Additional Information Life at Bilue People-first focus: We’re committed to delivering exceptional outcomes for our clients, but we know it starts with our people. You’ll join a values-led team that’s collaborative, curious, and genuinely cares about doing great work, together. Connection that counts: From monthly anchor days and team lunches to our annual offsite, we create intentional moments to connect, collaborate, and celebrate. These aren’t just fun perks — they’re part of how we work and grow together. Flexibility that works: We offer hybrid working, with 1–2 days per week in the office. It’s a balance that gives you the space to do your best work, while still creating time to connect and build strong relationships in person. Strong internal communities: We actively foster internal communities across tech, design, delivery, and beyond, giving you plenty of chances to connect, share knowledge, and learn from your peers. Opportunities to grow: We invest in your development with unlimited access to Go1’s learning library and support from our internal performance coach. Whether you want to deepen your technical skills or grow your leadership potential, we’ll back you. Flat structure, real impact: At Bilue, everyone’s voice matters. Our leadership team is hands-on and approachable, and we operate without unnecessary layers. We keep things open and transparent, and your ideas will be heard, no matter your title. Bilue = Big + Blue Ocean. Are you ready to set sail? Apply now! NB. This is a full-time position based in Sydney. To be considered, candidates must have unrestricted working rights in Australia. We believe that having balanced and diverse teams is fundamental to our success. We welcome applicants of all backgrounds and experiences and are committed to fostering an inclusive environment where everyone feels respected and valued. We do not discriminate based on race, religion, national origin, gender identity or expression, age, sexual orientation, marital status, neurodiversity or disability status.

Responsibilities

The Client Engagement Senior Manager will shape the strategic direction of the Cloud Practice, mentor a high-performing team, and ensure the delivery of quality solutions. They will also collaborate with various teams to drive business performance and manage project delivery.