Your New Opportunity:
An exciting full-time opportunity as a Client Engagement Specialist is now available with our Mental Health Team. In this role you will be the first point of contact for our MindStep clients providing a seamless onboarding experience ensuring they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely and impactful relationship with our service.
This opportunity will be based in Melbourne where you will have flexibility to work in a hybrid work model.

What your role looks like:

• Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
• Management of inbound phone/email enquiries
• General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator
• Proactively work with internal stakeholders to enhance opportunities for cross-referrals

About You:

• Experience in a client-facing/ phone-based customer service role is essential
• Experience using Genesys and Salesforce would be highly valued
• A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges
• Exceptional communication skills with the ability to build rapport on first interaction
• Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience

What’s on Offer:

• Competitive salary + Work Laptop
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled.
Contact Diti Vora (Talent Acquisition Specialist) on dvora@australianunity.com.au for any role related queries.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-pla

• Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
• Management of inbound phone/email enquiries
• General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator
• Proactively work with internal stakeholders to enhance opportunities for cross-referral