ABOUT US

Frog Pest Control provides reliable, eco-friendly pest management solutions for both homes and businesses. While our core team operates from the office, we’re offering a fully remote position for the Client Engagement Specialist. We’re looking for a detail-oriented, self-motivated individual to join our growing team and help ensure that every client has a seamless experience.

SKILLS:

• Strong communication skills (both verbal and written)
• Excellent organizational abilities and attention to detail
• Comfortable working with technology, including CRM systems and scheduling tools
• Ability to stay calm under pressure while managing multiple tasks
• Self-motivated and able to work independently in a remote environment
• Education: High school diploma or equivalent; additional certifications or relevant education is a plus.

THE ROLE

As a Client Engagement Specialist, you’ll be the primary point of contact for our clients, helping them through the process of pest control treatment. From answering their questions and explaining our services to scheduling treatments and following up after service, you’ll ensure that every client feels well taken care of. This position is remote, allowing you to work from home while staying connected with our team to deliver excellent service.

WHAT YOU’LL BE DOING

• Client Interaction: Respond to client inquiries by phone, email, and chat, providing information on our services, explaining pricing, and helping clients understand the treatment process.
• Scheduling: Coordinate and confirm appointments for pest control treatments, ensuring clients and technicians are aligned.
• Client Support: Assist clients with any questions or concerns they may have before, during, or after service, ensuring they are satisfied with the results.
• Follow-Ups: Reach out to clients after their service to ensure they’re happy with the outcome and to gather feedback for continuous improvement.
• Record Keeping: Maintain accurate records of client interactions, appointments, and feedback in our CRM system.
• Team Collaboration: Work closely with technicians and management to ensure everything runs smoothly and the client’s experience is seamless.