JOIN OUR TEAM

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people’s lives by providing mental health, employment, and housing services to more than 16,000 people annually in Waterloo Region and Wellington County.
We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

YOUR TALENTS AND EXPERIENCE:

Degree or diploma in social sciences, business or education, a minimum of 1-year related experience in employment counselling and community development work. Knowledge of Health and Safety legislation and Employment Standards Act an asset. Strong commitment to customer service is essential; previous experience working in a community based, not-for-profit environment is advantageous. Ability to multi-task in a fast-paced environment and as part of a high performing team required. Strong organizational, communication and administrative skills desired. Some evening work will be required. Excellent oral and written skills. Skilled in MS Office and use of databases is essential.

YOUR ROLE:

Supports program staff to connect with active clients on their caseloads in order to gather information about their current status, provide support and information and to get documentation required to move client towards outcomes. Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.

TASKS:

Client Service:

• In conjunction with Service Teams, provides employment clients with ongoing support, builds a trusting and supportive relationship with clients to encourage engagement.
• In coordination with Service Teams, contacts clients on caseloads for status updates.
• Re-engages clients who have lost contact with Service Teams, utilizing all methods of outreach and communication.
• Conducts ongoing assessments of client needs to determine next step for service delivery,
• Ensures client is reconnected with the Service Team as needed, books client appointment with service team members as appropriate.
• Identifies client barriers and offers solutions, including financial supports.
• Completes all required processes for the provision of financial supports to client.
• Completes activities for employment verification, including collecting employment offer letters, paystubs, or other documents as needed.
• Provides support with resume reviews, job leads and other light-touch interventions to help client with their job search
• Provides crisis intervention assistance for clients, including housing referrals, income support, and other external community resources.
• Supports clients in the Resource Centre as needed.
• Responds to difficult or challenging client behavior utilizing calming
• Uses a culturally grounded approach, rooted in equity and inclusion, to support clients.
• Clearly document client status updates, meeting program and funder requirements, ensuring accuracy of data.
• Provides referrals to other Agency programming, as well as other community organizations.
• Works in partnerships to deliver programs, meet funding targets and achieve the goals of the program.
• Coordinates regular case conferences to ensure effective service provision.
• Documents client contact, services and supports provided as required in various systems.
• Develops and maintains effective collaborative relationships with program teams.
• Collaborates with program teams to develop effective processes

Administration:
21. Meets agency and funder outcomes as well as monthly individual
22. Liaises with the Program Manager / Supervisor to communicate information and provide progress reports for

submission to funding bodies.
23. Maintains client files according to agency and funding guidelines; prepares for file audit
24. Develops a variety of reporting forms including employment action plans, monthly statistics and reports
25. Assists in creating efficient and effective processes to support program functions.